Driving digital to improve the end-to-end citizen experience
Technology and digital acceleration, changing social demographics and supply chain reconfiguration are having the most impact on executives in central and federal government this year. The global pandemic and increasing citizen expectations for digital services have pressured central and federal government organisations to accelerate their digitisation, modernise their infrastructures and systems, improve the end-to-end citizen experience, and strengthen their cybersecurity and compliance.
Executives are prioritising these initiatives, while at the same time, tackling the challenges of monolithic legacy systems, an IT talent shortage, and organisational change management. Despite these challenges, more executives are producing results from their digital strategies, and IT budgets are less of a constraint in 2022, either increasing or remaining flat.
View key findings from our conversations with central and federal government executives in 2022 below, or download our report.
For more insights on macro trends, including social demographics, climate change, deglobalisation, technology acceleration and supply chain reconfiguration, read our summary.