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MANAGED APPLICATION SERVICES
Building blocks
CGI is a partner of choice for managed application services. Whether for global or selective sourcing needs, we deliver customized solutions to address a client’s financial and operational objectives, based on the following building blocks.
- Client-centric governance model: CGI relies on an IT governance model which ensures that our clients retain complete control of their strategic functions and application architecture roadmap, as well as the evolution of their application services. This model is based on an effective and clear decision making process for all aspects of managed services, and enforces rigor and discipline on all stakeholders throughout the managed application services engagement. Our client-centric governance model continuously aligns our managed application services with the client’s business and IT strategies while leveraging CGI’s delivery capabilities, effective application portfolio management and thought leadership. It offers a structured approach for monitoring cost, performance, and the relevancy of managed applications to the client’s business strategy. Relying on a strong application portfolio evolution and modernization planning, our governance model allows our clients to optimize their application portfolio investments and control the related operation costs while providing better service to their end-users.
- Extensive network of global delivery centers and Centers of excellence: CGI maximizes the value we deliver to clients through an optimum blend of expertise and global resource distribution. Our integrated ‘’follow-the-sun’’ service network addresses our clients’ specific business requirements and IT competency needs in their sector. Additionally, it provides high-quality and cost-effective options that balance onshore, nearshore and offshore delivery in line with the client’s preferences and specific business needs. Relying on a well established delivery model and integrated access to industry and technology experts, we deliver scalable, efficient and resilient managed application services. Our approach is conducive to high levels of innovation and added business value, and is based on our long history of successful partnerships in leading-edge projects with our clients and IT partners, as well as internal product development initiatives.
- Empowered local team: Each local CGI business unit is fully accountable for client satisfaction of the managed application services we provide. This principle offers clients direct, local access to CGI decision making authorities. It also ensures that activities requiring onsite interaction are performed at the client’s site. This localized approach to delivery is key to better communication and alignment with the client’s strategic direction and expectations, regardless of the service location, geography or time zone.
- CGI practice and tools foundation: At CGI, all services are delivered based on a common foundation focused on quality assurance and client satisfaction, which we call the Client Partnership Management Framework (CPMF). This framework integrates a common body of CMMI and ISO certified processes, methods, measurements and automated tools that are shared across the entire CGI delivery network. Continuously improved since inception, the CPMF offers a comprehensive foundation for the delivery of our managed application services, resulting in constant productivity improvements, best practices evolution and value creation for our clients.
- Flexible and predictable business model: To help us quickly adapt to a client’s business needs while providing predictable service pricing, CGI offers a business model that enhances client control over costs. CGI’s transparency in pricing is unparalleled. We combine the advantages of an all-inclusive, fixed-priced approach for service-level driven application maintenance and management services with the flexibility of planned and variable pricing for application enhancement and development services to offer clients the best possible price.
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