Outsourcing versus Out-tasking
CGI delivers outcomes your business can count on.
With 30+ years in the IT business, we’ve seen our share of trends – such as the emergence of out-tasking as a popular alternative to traditional outsourcing. Yet out-tasking often leaves organizations with eroding savings. The model offers no incentive to lower costs, enhance productivity and achieve operational excellence.
With CGI, clients benefit from a true outsourcing strategy. Businesses and governments depend on technology investments to meet the growing needs of their clients and citizens. As more clients turn to outsourcing to increase value to their business and improve productivity during this recession, our model is proven: We are results oriented. We combine quality and price while assuming the responsibility and risk for service delivery.
Rather than paying for inputs, clients benefit from business outcomes delivered by CGI.
- Contact us to learn how we can add value to your organization.
- Read our executive summary on out-tasking vs. outsourcing (PDF)
It’s all about effectiveness (outcomes) vs. efficiency (inputs)
Outsourcing
Out-tasking
Dimensions
- Client purchases a level of services for groupings of technologies
- Service level agreements
- Service level and environment drive number of resources
- Spend = fixed fee for service level
- Deliver service levels at a cost below fixed service fee
- Focus on productivity and practice to drive cost down and efficiency up
- Improved application environment and maintenance practice (lower maintenance costs)
- Risk of delivery all with the provider
- Predictable costs
- Service levels aligned to business need
Dimensions
- Client purchases FTE hours at agreed upon unit rate
- Customer manages number of resources
- FTE allocation based
- Spend = hours consumed X rate
Provider value model
- Deliver services at hourly rate higher than hourly cost
- Focus on resource allocation
Customer value model
- Negotiate lower hourly rates
- Line of sight between demand and resources allocated (utilization model)
- Performance risk primarily with the customer
Also see
- Our delivery and IT governance approaches
- CGI service offerings
- Outcome-based outsourcing (PDF)