efluid™

Customer relationship management (CRM) & Customer interaction system (CIS) solution

Understanding your customer’s expectations and knowing how to create, develop and invoice offers in a timely fashion is key to enhancing your customer satisfaction levels. The efluid CRM solution facilitates the customization of service offers no matter how complex they can be.

Using a customer-and delivery-oriented approach, the efluid CRM solution was designed for energy distributors and suppliers in the European market for multi-fluid (electricity, gas, district heating, etc.) and multi-activity (cable television, service contracts, Internet) management capabilities.

Helping to bring together disparate pieces of information, the efluid CIS solution boasts a full array of functionality, encompassing contact management, marketing support, contract management, work order and billing processing, and accounting management while offering managed services capabilities for core business activities.

Contact us for more information on the efluid solution.