SOLUTION
Tapestry® Order Management
CGI’s powerful solution that addresses convergence and order fall-out
Supporting convergent services in today’s market is a competitive necessity; supporting them efficiently is a competitive differentiator. With the rapid growth of bundled offers, ever-expanding marketing channels, and increasingly complex provisioning and activation environments, many providers are plagued by inefficient order management processes – leading to increased order fallout and manual processing to fines and penalties.
With CGI’s Tapestry Order Management solution you have access to a flexible, unifying solution that leverages existing systems with state-of-the-art strategies and tools to dramatically streamline the entire order management process. The order management solution uses Tapestry Service Manager to consolidate the provisioning of complex bundled products such as “quad-play” packages of voice, data, video and wireless services. The solution addresses complex order management problems out-of-the-box by using the following features:
- Easy to use “drag and drop” process design tool allows business users to define and maintain fulfillment processes.
- Functional capabilities such as bundled activities and synch points address the common order management challenges of coordinating activities that need to occur once per customer order (shipping, truck rolls) or synchronizing processes across service orders.
- Validation and correction of service configuration based on user defined business rules occurs when the order is initially submitted and throughout the fulfillment process.
- Dynamically rollback workflow processes based on changes to the service configuration and automatically invoke undo activities for rolled back processes or cancelled orders
- User defined automated error correction rules and processes automatically correct errors without the need for manual intervention.
- Integrated reporting and dashboard framework offers pre-built templates for common business requirements.
By leveraging user-maintained business rules, Tapestry Order Management simplifies the process and cuts the time required to introduce new products to market. The solution is easily modified to accommodate your changing business needs and cuts across enterprise boundaries, enabling providers to jointly offer and seamlessly provision products with their partners.
Tapestry® is a registered trademark of CGI Group Inc.
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