Telecommunications

Making the shift to next-generation services

Verizon Wireless is committed to delivering fast and reliable service on the nation’s best network, and CGI has been a long-time partner in helping us maintain this leadership position. From delivering tools that allow us to make better business decisions to implementing solutions that increase customer service, CGI works with us in a spirit of true teamwork that results in efficiency gains, top-notch business practices and a keen focus on the customer.

Robert B. Smith, Director of Information Technology,
Verizon Wireless

The demand for traditional voice and data services has reached maturity. At the same time, the telecommunications industry is rushing to establish “next-generation services”—those services enabled by IP integration and convergence. Executive mindshare is consumed by this transition. Immense focus is being placed on the strategies, structures, processes and systems that will allow their companies to quickly and effectively market and deliver new revenue-generating opportunities.

Telecoms are adapting to the IP wave. They are recognizing the evolution of traditional services and quickly optimizing and consolidating those operations. In tandem, telcos are rapidly identifying, developing, introducing and scaling their new service portfolio. To support this shift, providers are restructuring and evolving their operating models and support systems and developing the content, application and delivery partnerships needed to compete.

CGI helps telecommunications firms successfully become next-generation service providers. Our full-service and focused capabilities help telecoms build, implement and manage a full evolution program—from integrating IP service and network environments to providing full IT outsourcing. While our services help drive down costs, CGI’s service delivery platform enables the rapid introduction and scaling of clients’ next-generation portfolios.