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Telecommunications

Making the shift to next-generation services

Verizon Wireless is committed to delivering fast and reliable service on the nation’s best network, and CGI has been a long-time partner in helping us maintain this leadership position. From delivering tools that allow us to make better business decisions to implementing solutions that increase customer service, CGI works with us in a spirit of true teamwork that results in efficiency gains, top-notch business practices and a keen focus on the customer.

Robert B. Smith, Director of Information Technology,
Verizon Wireless

The demand for traditional voice and data services has reached maturity. At the same time, the telecommunications industry is rushing to establish “next-generation services”—those services enabled by IP integration and convergence. Executive mindshare is consumed by this transition. Immense focus is being placed on the strategies, structures, processes and systems that will allow their companies to quickly and effectively market and deliver new revenue-generating opportunities.

Telecoms are adapting to the IP wave. They are recognizing the evolution of traditional services and quickly optimizing and consolidating those operations. In tandem, telcos are rapidly identifying, developing, introducing and scaling their new service portfolio. To support this shift, providers are restructuring and evolving their operating models and support systems and developing the content, application and delivery partnerships needed to compete.

CGI helps telecommunications firms successfully become next-generation service providers. Our full-service and focused capabilities help telecoms build, implement and manage a full evolution program—from integrating IP service and network environments to providing full IT outsourcing. While our services help drive down costs, CGI’s service delivery platform enables the rapid introduction and scaling of clients’ next-generation portfolios.

CGI’s telecom experience and expertise include:


  • Supporting the transformation of 7 of the 10 largest global telecom service providers including Vodafone, BCE and AT&T, where CGI was honored as an outstanding supplier
  • 30+ years of extensive telecom experience and more than 4,000 dedicated telecom professionals in the United States, Europe, Canada and Australia
  • Industry leading solutions in business intelligence, billing, ERP, and credit and risk management in nearly all major telcos worldwide
  • IP-centric and next-generation enabling solutions – including IPCentricITy™, which includes Tapestry® – allowing leading carriers to successfully launch new offerings and reduce order fallout and operational costs

Telecommunications

Full-service capabilities

With CGI, you get a full-service IT and business process services partner with the experience and expertise in both the business and technology sides of the telecommunications industry.

Services

Focused services and solutions

CACS®, Strata® and Tapestry® are registered trademarks of CGI Group Inc. IPCentricITy™ is a trademark of CGI Group Inc.



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