INSURANCE

Business process renewal

Creating competitive organizations

The competitive nature of insurance markets rewards companies that can give their clients and producers a real-time response: no wait times, no call-backs, no hand-offs. CGI helps insurers become more competitive by creating efficient back-office processes and through the ability to scale operations to match desired business growth.

Our BPR methodology calls for a three-prong approach to an engagement: process, technology, and change. We help insurers consider what is feasible with available technology and look for solutions that adequately balance new technologies with prior investments. We help organizations properly prepare for the transformation of their operations, and use risk analysis and ROI techniques to help ensure implementation success. Through our BPR methodology and tools, CGI has delivered substantial client results, including a 25 to 30 percent improvement in costs. Additional representative results include:

• Over 90 percent of first underwriting decisions rendered on the day of application receipt
• Real-time analysis of claim complexity and assignment to specialists for simultaneous handling of loss components
• 25 percent reduction in life new business costs by implementing a technology-enabled team organization
• Significant reduction in the cost of group insurance premium processing due to streamlining and technology improvements