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Government
U.S. federal services and solutions
Single-Window Government
The federal government has implemented various Web sites and portals, which often are viewed as stand-alone e-government initiatives. Content and systems are agency-centric, with investment in Web sites, services, transactions and infrastructure duplicated throughout government. While the business model for these sites may have been appropriate for their time, emerging technologies and increased government demands have evolved the view of the Internet and its uses. While the “first generation” of e-government has delivered a new access point for public services, it stops short of achieving a more complete vision for government transformation.
CGI offers a next-generation e-government model called Single-Window Government (SWG). SWG is a proven solution to create a more service-oriented government while achieving significant operational efficiencies and savings. With SWG, the federal government can achieve unprecedented operational improvements, including:
- Fully integrated front- and back-office processes
- Electronic processing from end-to-end
- Services that span government agencies and jurisdictions
- Improved and more accessible business management information
SWG moves government from a process to a service orientation. Built using repeatable frameworks and architectures, CGI SWG solution embraces existing workflows, business rules, and legacy systems, and leverages and makes use of current investments. The result is the ability to support a low-cost, low-risk and rapid deployment of a true e-government solution, leading to deeper process improvements and quicker efficiency gains across all contact points—walk-in centers, phone support, traditional mail and online.
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