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GOVERNMENT
Transportation and motor vehicles
As governments seek to improve customer service, reduce costs and meet new intelligence requirements, Departments of Motor Vehicles (DMV) are among the top candidates for meeting these needs by delivering convenient and personalized services that also prevent identity fraud and theft.
CGI can help states manage these complex and challenging issues. With deep experience and subject matter expertise, CGI is a trusted advisor with specialized resources to help states evolve their motor vehicle environments. We've implemented e-government solutions to help states improve how they deliver services and to enhance their information and financial management processes and systems. We've also helped agencies strengthen critical identification verification processes to improve driver license security and integrity.
CGI solutions for DMVs include:
- eMV: Creating customer-centric business solutions that improve productivity, reduce costs and more effectively implement policy directives
- Identity assurance: Solutions that protect the integrity of driver licensing
eMV
Through our eMV services and solutions, CGI helps motor vehicle agencies create true customer-centric business processes and the supporting technical environment to realize the agency's vision. Our subject matter experts work with agencies to document business objectives and process improvements and define a modern technical architecture to achieve the desired results. The eMV framework is a set of processes and templates from successful motor vehicle projects that enable the design and development of a customer-centric, integrated motor vehicle business application for driver and vehicle transactions. The result is improved productivity and customer service; reduced transaction time and costs; increased integrity and accuracy of government records; and a more effective capability to meet the frequently changing public policy demands of motor vehicle service.
eMV is an enterprise approach that addresses how to make fundamental changes to the way governments deliver motor vehicle services through the use of information technology. At the highest level, eMV consists of front-office and back-office operations. As motor vehicle agencies continue to extend their operations to the customer, eMV offers a multi-channel, customer-centric, front-office approach to address all avenues of customer contact.
CGI also provides extensive subject matter expertise and business knowledge to fully integrate these channels into existing back-office applications. Based upon eMV's architecture, DMV agencies have the ultimate choice in the components they choose to implement:
- Strategic consulting
- Multi-channel access to systems (Web site development, IVR integration, call center implementation)
- Customer relationship management
- Enterprise application integration
- Internet payment interfacing
- Identity verification and fraud prevention strategies
- Data warehousing and business intelligence tools
Identity Assurance
Intelligence reform is calling for states to improve security and reduce fraud in driver license issuance. Proactive identification security and fraud prevention activities can and should be taken now to meet these new homeland security challenges.
CGI believes that we must improve the integrity of driver licensing so that it lives up to its reputation as a reliable personal identification document. With deep experience and subject matter expertise, CGI is a trusted advisor with specialized resources to help states evolve their motor vehicle environments. We offer a variety of services to help you meet new intelligence reform requirements, including:
- Planning and risk assessment - Security planning and risk assessment are critical in identifying gaps between current practices, new requirements and an agency's own desired state. Our planning and risk assessment services align an agency's structure, processes and technologies, and prioritize investments to properly allocate limited resources.
- Identification security and fraud prevention - CGI helps agencies monitor for external and internal fraud, while improving the security of their systems and operations. For instance, with our real-time identify fraud and authentication solution, Identicate, motor vehicle employees can automatically verify the identity of a customer by validating that the information supplied is authentic and by checking for possible error or fraud.
- Development and implementation support - While some providers may promote one-size-fits-all solutions, the truth is that many existing state-based assets can be used to combat the problem of identity fraud and theft. We leverage your existing processes and technologies to deliver a cost-effective and sound solution that improves driver license integrity.
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