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GOVERNMENT
Tax, revenue and collections services and solutions
Helping transform the business of tax and revenue management
 With CGI trust is there. So much so, CGI modernized our tax system through the Partnership Project. Their Flexibility and absolute belief in our goals and objectives made this very process possible. The partnership continues to be a shining example of the benefits that can be achieved by partnering government with the private sector to bring modern solutions to all citizens.
Danny M. Payne, Commissioner of Taxation,
Virginia Department of Taxation
Tax and revenue agencies are under enormous pressure to continuously find ways to maximize revenue and efficiency and improve constituent services. Agencies need a partner that can provide innovative vision, state-of-the art solutions, proven experience and thought leadership.
CGI is this partner of choice. Our clients are transforming the manner in which tax and revenue business is done. From our innovative tax agency vision to our extensive experience in developing and deploying award-winning projects, CGI has the innovative tax administration services and industry-leading solutions clients need to achieve their goals. Our seasoned consultants – many of whom have been government tax agency leaders – truly understand this business and have a proven track record of implementing successful transformation projects. Our work with federal, state, provincial and local government agencies supports all areas of revenue management, including property tax and unemployment insurance.
Innovative tax administration services
CGI offers a portfolio of tailored professional services that support tax and revenue agencies from conception to completion.
- Strategic vision and planning – defines agencies’ vision to focus on the needs of the public and legislature and to take advantage of the best solutions within the marketplace
- Operational assessment – performs assessments to gain an understanding of agencies’ strengths and potential areas of improvement; benchmarks agencies against their peers; estimates the return on investment for specific initiatives
- Business case development – identifies service improvements and financial benefits likely to result from initiatives to help clients justify critical initiatives
- Business process renewal – creates transformative business process solutions based on clients’ unique vision, goals and circumstances
- Change management – aligns clients’ business processes and prepares staff to deliver business results
- Systems integration – provides a full range of systems integration services, from conceptual design to implementation and training
Industry-leading and web-enabled solutions
CGI is committed to offering clients best-of-breed solutions. Whether implementing our solutions, a partner’s or a combination of both, CGI assembles the right components with an objective view.
CGI’s suite of award-winning, built-for-government solutions support the full spectrum of business processes managed by tax and revenue departments. Our architectural approach leverages browner-based technologies and supports key open standards such as J2EE. Our solutions use leading-edge technology within a scalable, flexible n-tier architecture that is object-oriented and component-based to support flexible configuration, customization, deployment and interoperability. Our solutions include:
- Collections and recovery
- CACS® for Government (CACS-G) – enables tax organizations to significantly improve revenue collections while reducing the associated costs and increasing customer service; supports the collection of delinquent tax and non-tax receivables
- Collections and recovery (PDF) – assists agencies with financial management and recovery of revenues owed through a wide variety of solutions, including collections, accounts payable audit, revenue maximization and spend management
- Decision management
- Strata® – creates, executes, measures and experiments with various customer decision strategies across the relationship cycle
- Accounting and transaction processing
- AMS Advantage® Revenue – supports taxpayer identification and registration, returns processing and taxpayer and revenue accounting
- Channel management – industry-leading solutions and best-of-breed partnerships that allow tax agencies two-way communication with taxpayers and businesses through a variety of channels
- State tax online (iFile) – allows businesses to calculate, file and pay sales, use and employer withholding taxes online, reducing errors and improving customer satisfaction
- CGI and FileNet (PDF) – partnership delivers state-of-the-art enterprise content management (ECM) capabilities to enhance data capture, storage, retrieval and sharing
Award-winning projects
CGI is pleased to have helped its clients receive the following representative awards, which demonstrate CGI’s commitment to helping clients transform the business of tax and revenue management.
- Federation of Tax Administrators (FTA) award for Management and Organizational Initiative in State Tax Administration
- National Association of State Chief Information Officers (NASCIO) Recognition Award for Outstanding Achievement in the Field of Information Technology for the Virginia Department of Taxation’s transformation of its business practices and implementation of cutting-edge technologies
- Semifinalist in the Innovations in Government Award from the John F. Kennedy School of Government at Harvard University
- State of Hawaii FileNet Innovation Award finalist
- Fourth place award from the Center for Digital Government in the category of Best Government Applications for State General Government
- The Council of State Governments’ Eagle e-Government Award of Excellence for recognizing the Virginia TAX website as one of the best executive branch websites in all of state government across the nation
- Public-Private Partnership Award for the Governor’s Technology Awards at the Commonwealth of Virginia Information Technology Symposium (COVITS)
- International Association of Business Communicators (IABC) awards
- National Electronic Commerce Coordinating Council (NECCC) Cost Effectiveness Through Government Award
For more information, contact CGI’s U.S. tax and revenue practice.
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