| Managed Services (Outsourcing) | Staff Augmentation (Out-tasking) | ||
|---|---|---|---|
| Supplier assumes control of all or part of the execution component of IT
|
Supplier commits to providing resources of defines capability at a price
|
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| Committed scope and term | Limited commitment | ||
| Pricing tied to service levels and volumes where appropriate | Pricing tied to hours worked and availability | ||
| Supplier manages delivery model, processes and tools | Client manages delivery model, including subcontractors, processes and tools |
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| Impacted employees, assets and contracts may be transitioned to supplier (supplier needs to acquire or have the capability to deliver) |
No change to client's operating model | ||
| Knowledge must be documented and transferrable | Knowledge vested in the individual | ||
| Supplier assumes the risk of transition and operations | All delivery risk remains with client | ||
| Commitment to deliver an outcome | Commitment to provide an input |