Trusted partner

Today's citizens expect more of their governments—from anytime, anywhere information access and greater involvement in policy reform, to increased transparency and data privacy. CGI helps agencies deliver modern, flexible IT solutions and streamlined business processes to support these demands. We have partnered on such projects with:

46 U.S. states and 200 local governments
Most provinces and territories in Canada
Regional and local governments throughout Europe and Australia

Watch how CGI helps governments deliver modern, secure, citizen‑centric services

With CGI’s help:

7.9 million
ballot papers processed over 2 days at the 2021 London elections

600,000
Salaries paid by Swedish municipalities and government agencies are supported by CGI solutions

35
Cities and regions use CGI’s innovative trip planning solutions

Voice of Our Clients: What state, provincial and local governments are acting on now

Insights from 173 client conversations reveal top priorities influencing the industry

Rising expectations, tighter budgets, faster delivery

69%

cite efficiency and cost control as top priorities

Organizations are navigating higher citizen expectations, rapid AI change and regulatory pressure, all under tight fiscal and delivery constraints.

AI ambition accelerates, while scaling remains the challenge

#1

AI and automation is the most cited industry trend

Governments are moving beyond AI pilots, but scaling securely remains difficult amid data, legacy and governance challenges.

Scaling limited by fragmented data and legacy systems

32%

have an enterprise-wide data strategy

Despite stronger data strategies, fragmented data and legacy systems limit the ability to scale AI and digital services.

Discover more 2026 Voice of Our Clients insights

Fortifying the citizen supply chain

Citizen supply chain ecosystems are sprawling, interconnected webs spanning multiple industries, as well as local and national governments. They comprise complex networks of critical infrastructure, stakeholders, and processes. By understanding the interdependence of these segments, we help government leaders fortify the networks that help procure, store, transport and distribute essential goods and services to citizens.

CGI – We’re just two steps away

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