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Achieving Peak Performance: Insights from a global survey on credit risk and collections practicesThis paper analyzes a survey of current credit risk management practices in both financial services and telecommunications organizations to offer insights into the effects of these practices and to establish recommendations from which to assess trends and future progress. |
/ 745 KB |
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Addressing the challenges of cloud order orchestration and provisioningCloud provisioning is an often overlooked challenge. This paper provides advice on how to automate highly complex tasks, as well as provide up and down provisioning. |
10 / 385 KB |
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Cloud billing: The missing link for cloud providersOne of the key attributes of cloud computing is that customers consume resources as a service and pay only for what they use, which leads to important billing ramifications cloud computing providers need to understand. This paper covers the different components of cloud computing and their impact on billing to help providers competitively charge for their offerings. |
11 / 489 KB |
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Governance-Based Access Control (GBAC): Enabling improved information sharing that meets compliance requirementsAs government regulations and customer and citizen demands continue to increase, organizations must find a way to implement a more sophisticated access control scheme. GBAC is one viable solution that helps organizations facilitate robust information sharing, while managing and mitigating risks. |
13 / 994 KB |
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IT Governance and Managed ServicesWhile outsourcing IT functions offers compelling benefits, its success rate, viewed from the perspective of broad customer satisfaction, has not been equally overwhelming. Learn how good IT governance can ensure a successful outcome both for the client and the outsourcer. |
9 / 1 MB |
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Mashed Services and Business Models Enabled by Next Generation Operations Systems and Software (NGOSS)Coauthored by Deutsche Telekom Laboratories and CGI for The Forum for European ICT Professionals, this paper discusses how NGOSS can support the operator to reduce costs, react more quickly in digital markets, foster operator control and support new business models. Its complementary presentation received the best presentation award at the organization's 2009 Annual European Congress. |
/ 723 KB |
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Order OrchestrationWith the advent of IP-based products and services and a significant increase in competition, CSPs will be introducing an avalanche of heterogeneous products and services. Turning order orchestration to a competitive advantage is key to CSP success and, in some cases, even survival in the highly competitive CSP environment. The paper examines the ramifications on dynamic order orchestration and different strategies CSPs can adopt. |
/ 652 KB |
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Preparing for an IP centric worldThe convergence of separate voice and data networks using IP technology is revolutionizing how communications providers do business. Understanding the benefits of convergence, assessing the challenges and developing an effective convergence strategy are critical steps to thriving in an IP centric world. |
/ 614 KB |
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Strata® Enterprise Business Rules EngineThe pace of business is accelerating daily. To be competitive, organizations must be able to quickly build and deploy customer-centric business rules across the enterprise. A business rules engine like Strata is a powerful tool to help achieve this result. |
/ 269 KB |
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The Changing World of Convergent ProvisioningThe trend toward convergent provisioning is accelerating as cash-strapped fixed wire and wireless providers strive to introduce more new products and services and keep more customers. This Q&A examines trends in the area of operational support systems, their impact on provisioning and innovative approaches to support the new world of convergent provisioning. |
/ 328 KB |
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The Road to Consolidated Billing for Voice and Data ServicesThis Q&A examines the data services trend and provides recommendations on how to remain competitive. While offering data services will obviously affect the entire operational support system, this paper delves specifically into billing systems. |
/ 121 KB |
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Unified Communications: The power to transformUnified Communications (UC) offers the ability to significantly improve how individuals, groups and organizations interact and collaborate. This paper discusses UC’s adoption and benefits and offers advice on how to build an effective UC roadmap. |
11 / 228 KB |
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Untethering the End-User: The power of communicationsBy making freedom of choice and user experience competitive weapons, service providers can leverage the power of their constituents to create an unstoppable virtuous cycle for service delivery, driving increased value to all stakeholders. |
/ 218 KB |
