Banking and financial markets

White papers

Title / Abstract	Download PDF	Number of pages
It’s Time to Move Forward with Customer-Centric Default Management CGI interviewed default management executives at more than 20 leading financial institutions and communications firms across North America, South America and Europe to gain insight into their current goals, challenges and opportunities in customer-centric default management. The new study revealed that companies are moving toward customer-centric default management to improve the customer experience and customer retention, and maximize effectiveness across the default lifecycle.	It’s Time to Move Forward with Customer-Centric Default Management	4 / 821 KB
Realizing the Value of Customer Information: Lessons Learned from Consumer Banking Success Stories This paper discusses how through business intelligence and data-driven analytics, B2C companies can harness the power of customer data to significantly improve how they operate, how they connect and serve customers, and how they compete in today’s business environment.	Realizing the Value of Customer Information: Lessons Learned from Consumer Banking Success Stories	5 / 370 KB
SaaS Cloud Computing: A Fast Track to Application Modernization for Banks This briefing document describes key considerations and best practices that help global financial institutions get the value and performance they need from Software as a Service cloud computing.	SaaS Cloud Computing: A Fast Track to Application Modernization for Banks	3 / 126 KB
Supply Chain Finance: A New Way for Trade Banks to Strengthen Customer Relationships This paper provides background on the growing importance of Supply Chain Finance (SCF), delving into the key elements and available options from which these solutions are crafted and implemented.	Supply Chain Finance: A New Way for Trade Banks to Strengthen Customer Relationships	11 / 900 KB
The Past Predicts the Future: Leveraging Behavioral Data to Improve Decision-Making As accurate forecasting and profitability play an increasingly important role in customer relationship management, organizations need more sophisticated techniques to improve originations, marketing and customer service campaigns now and into the future. By utilizing a hybrid approach of traditional credit and behavior scoring models, companies can apply behavior modeling to the up-front credit management process, so they can implement a more knowledge-based strategy to make credit and treatment decisions.	The Past Predicts the Future: Leveraging Behavioral Data to Improve Decision-Making	2 / 46 KB
Toward the Promised Land of Delighted Customers: Ten Commandments for Transforming Your Bank To delight customers, banks need a major makeover that requires significant changes in their strategies, processes and underlying technologies. CGI describes this makeover as Transformational Banking. This paper examines where the banking industry is today, describes the benefits of transforming the bank and lists the "ten commandments" to get there.	Toward the Promised Land of Delighted Customers: Ten Commandments for Transforming Your Bank	10 / 962 KB
Trying to Boost Collections? Put the Internet on Your Team December 2009 This briefing explains why opening a self-service Internet channel will help organizations collect more money at an overall lower cost. It also includes an example of how one business benefited from online collections.	Trying to Boost Collections? Put the Internet on Your Team	4 / 48 KB
Unlocking the Power of SOA with Business Process Modeling CGI believes that the service oriented architecture (SOA) approach, combined with an accompanying business process modeling (BPM) strategy, allows financial institutions to reach more fully their desired state of business agility. This paper outlines five main benefits of the SOA-BPM combination.	Unlocking the Power of SOA with Business Process Modeling	8 / 922 KB