Banking

White papers

Title / Abstract Pages / file size
It’s time to move forward with customer-centric default managementCGI interviewed default management executives at more than 20 leading financial institutions and communications firms across North America, South America and Europe to gain insight into their current goals, challenges and opportunities in customer-centric default management. The new study revealed that companies are moving toward customer-centric default management to improve the customer experience and customer retention, and maximize effectiveness across the default lifecycle. 4 / 821 KB
SaaS cloud computing: A fast track to application modernization for banksThis briefing document describes key considerations and best practices that help global financial institutions get the value and performance they need from Software as a Service cloud computing. 3 / 126 KB
Strata® Enterprise Business Rules EngineThe pace of business is accelerating daily. To be competitive, organizations must be able to quickly build and deploy customer-centric business rules across the enterprise. A business rules engine like Strata is a powerful tool to help achieve this result. 4 / 269 KB
Supply Chain Finance: A new way for trade banks to strengthen customer relationshipsThis paper provides background on the growing importance of Supply Chain Finance (SCF), delving into the key elements and available options from which these solutions are crafted and implemented. 11 / 900 KB
The Past Predicts the Future: Leveraging behavioral data to improve decision-makingAs accurate forecasting and profitability play an increasingly important role in customer relationship management, organizations need more sophisticated techniques to improve originations, marketing and customer service campaigns now and into the future. By utilizing a hybrid approach of traditional credit and behavior scoring models, companies can apply behavior modeling to the up-front credit management process, so they can implement a more knowledge-based strategy to make credit and treatment decisions. 2 / 46 KB
Toward the Promised Land of Delighted Customers: Ten Commandments for Transforming Your BankTo delight customers, banks need a major makeover that requires significant changes in their strategies, processes and underlying technologies. CGI describes this makeover as Transformational Banking. This paper examines where the banking industry is today, describes the benefits of transforming the bank and lists the "ten commandments" to get there. 10 / 962 KB
Trying to Boost Collections? Put the Internet on your team

December 2009
This briefing explains why opening a self-service Internet channel will help organizations collect more money at an overall lower cost. It also includes an example of how one business benefited from online collections.

 4 / 48 KB
Unlocking the Power of SOA with Business Process ModelingCGI believes that the service oriented architecture (SOA) approach, combined with an accompanying business process modeling (BPM) strategy, allows financial institutions to reach more fully their desired state of business agility. This paper outlines five main benefits of the SOA-BPM combination. 8 / 922 KB