Solutions

CGI Sovera® Release of Information

Part of CGI's suite of Sovera® Enterprise Content Management solutions, the Sovera Release of Information (ROI) Module allows for ROI requests to be submitted in a wide variety of ways, including: scanned paper documents, faxed paper documents and electronically captured Web forms.

Key features and benefits:

  • Automatically selects a document “batch” based on type of request and encounter information
  • Prioritizes aging requests for better customer service
  • Easily calculates and stores the Release Invoice based on page count, postage and additional documents outside of Sovera
  • Intelligent workflow routes request and response based on type of request
  • Enables routing to a supervisor and/or peer review, if necessary
  • Provides electronic redaction capability
  • Releases documents via print, fax, e-mail or optical media
  • Thoroughly audits the Release of Information process from receipt of request to release of response
  • Includes quality and productivity reports.

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