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CGI Sovera Patient Financial Services

Tools for revenue cycle management

Your file rooms are bulging with patient records. Regulatory deadlines are looming. Staff spends an enormous amount of time handling claims and denials, responding to inquiries, managing collections, and maintaining accurate billing data. Are the challenges of running the business of healthcare hampering your ability to focus on patient care and customer service?

As a leading provider of enterprise content management (ECM) solutions for the healthcare industry, CGI can help. Sovera® Patient Financial Services (PFS) automates patient intake, correspondence, customer service, payment and collections. Sovera PFS can help bring your business into compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations while letting you:

  • Improve the overall revenue cycle with increased cash collections
  • Reduce denials, accounts receivable days, and bad debt
  • Improve productivity and reduce administrative costs
  • Improve customer service

Sovera PFS

Sovera PFS streamlines account processing for increased productivity and profitability. Faster collections, consolidated business offices, and reduced administrative costs add up to rapid ROI. The solution supports:

  • Preadmission
  • Admission
  • Correspondence
  • Refunds
  • Patient/payer inquiries
  • Follow-up collection
  • Insurance verification and pre-certification
  • Billing support
  • Cash posting
  • Financial counseling

Manage document flow without excess paper buildup

Sovera PFS eliminates the need for the traditional inbox. Electronic inboxes let you prioritize and delegate work more effectively. Sovera gives managers a bird's eye view of work queues, enabling them to gauge and handle problems proactively. You can take control of managing your business processes while enjoying the benefits of anytime, anywhere accessibility to document images and patient information.

"These systems deliver immediate benefits and cost savings in our business office, [resulting in] less time spent processing paper and more time spent on customer service-whether it be supporting our physicians and clinicians with timely electronic access to information, providing information to insurance companies, or answering our patients' billing questions."
- Chief Financial Officer, SE Regional Healthcare System

Sovera PFS gives you

  • Immediate, simultaneous access to patient information regardless of format-electronic, scanned, or COLD (computer output to laser disk) feed
  • Automated workflows and queues that prioritize business processes and workloads by moving information where it's needed
  • Documents available right at the desktop, regardless of facility or system
  • Automated report generation

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