Downstream retail operational excellence

Improving margins, expanding market share

In today’s increasingly competitive downstream retail market, improving margins and expanding market share are ongoing challenges for downstream retailers. With a wide variety of products and retail outlets to manage and compete against, retailers need a comprehensive retail operation strategy and supporting systems to reduce complexity, increase efficiencies, cut costs, improve service delivery and drive profitable growth.

CGI works with major downstream retailers across the globe to help them achieve these benefits and drive retail operational excellence. We understand the complexities of the oil and gas retail value chain and have proven solutions and experience in helping our clients build and run high-performance retail operations.

What we offer

CGI offers end-to-end retail operations services and solutions that focus on the following areas:

• Retail consulting: Feasibility studies, business benefits benchmarking, business process design and improvement, benefits realization plans, business and systems risk management
• Back-office solutions and systems integration: Wet stock management systems, BOS package evaluation and implementation, ERP system interfaces, business process design, implementation and operation
• Retail POS integration: Business process gap analysis and functional requirements definition, POS interfaces to back-office systems and POS replacement programs
• Forecourt integration: Site operations process optimization, design, implementation, operation of site test laboratories, automated price change interfaces, pump and tank gauge interfacing, outdoor payment systems, alerts management, vendor and rollout management
• Card payment and loyalty systems: Systems that support the entire card payment life cycle, including issuing, acquiring, interchange, authorization, settlement, invoice/accounting, disputes/chargebacks and collections, as well as results-driven loyalty programs
• Retail infrastructures: Architectural design, testing and implementation, rationalizing forecourt to head office telecommunication costs, infrastructures to support online authorization services and managed infrastructure services
• Retail mobile solutions: Mobile payment and workforce solutions
• Retail fuel distribution systems: Implementation and support for our CROSS fuel distribution system
• Retail training: Training competency center that provides comprehensive online, multimedia, computer-based and classroom training on retail operations for retail staff

The value we deliver

CGI’s work with major international and regional retailers across the globe generates the following competitive advantages:

• Increased operational efficiencies
• Reduced operational costs and capital expenditure
• Improved service delivery and customer satisfaction
• Faster time to market for new products and retail outlets
• Improved margins and expanded market share

Why CGI?

CGI has been successfully improving the retail business performance of downstream retailers for more than 15 years. We have extensive experience in transforming a range of different retail operations, including company, dealer, franchise and unattended operations.

Through our Oil Retail Competence Center, we work to continuously drive innovation, developing new solutions, as well as advanced metrics, tools, techniques and methods to support their implementation. In addition to our own intellectual property, we also implement leading solutions from top global retail vendors to ensure our clients benefit from the best possible solutions.