Policy administration management
To help you focus on your core business, CGI offers comprehensive policy administration management services that streamline and improve your operations - ultimately saving you money. Based on our knowledge of the insurance business and experience in using technology to drive profitable growth, CGI offers the services and solutions needed to reinforce your competitive edge.
CGI delivers full policy administration services, including:
- Billing/premium accounting - Through comprehensive billing and accounting support, CGI helps clients boost back-office efficiency and lower costs. Besides handling all accounts receivable and accounts payable functions, we process one-time, monthly and quality payments; payments related to new business, endorsements and cancellations; commissions; credit card payments; overpayments; insufficient funds notices; and stop payments.
- Call center - Our experienced customer service agents deliver policy and billing information promptly, effectively and courteously. You choose the service standards and operational hours that align with your business needs.
- Data capture - CGI automates processes for capturing, managing and accessing customer information, complete with a workflow queue for checking transaction status and promptly handling customer inquiries.
- Print, mail and imaging - CGI delivers streamlined workflows that give you quick, easy access to electronic documents, enabling you to improve your accuracy, productivity and customer satisfaction.
- Underwriting - This service provides standard rules for managing your specific underwriting processes. Our solution automates 80 percent of underwriting, ensuring accurate and consistent processes and delivering extensive management reporting.