Telecom expense management

Controlling the complexity

As organizations' telecom networks continue to grow in size and complexity, processes for procurement and inventory tracking are increasingly complicated. And with ever-increasing invoice and billing errors, how can you be sure you're getting what you've paid for?

CGI's telecom expense management services offer an enterprise-wide view of the entire telecom infrastructure so clients can better understand and manage costs and inventory. Through close monitoring, auditing, improved processes and leading-edge technology, our clients dramatically reduce voice and data expenses.

Focused offerings

CGI’s suite of telecom services allows our clients to select what they need, when they need it. We can effectively manage the entire end-to-end telecom expense management process or just what’s required now. We offer the following services:

  • Electronic reception of telecom invoices
  • Creation of inventory from each line item
  • Validation of inventory items to contract or tariff rates
  • Invoice variance and error analysis and reconciliation
  • Dispute investigation and resolution
  • Electronic hand-off to accounts payable and finance
  • Review of potential vendors and rates
  • Contract negotiation
  • Maintenance of contract inventory, including renewals
  • Automated validation of contracts to telecom services
  • Access to agreed-upon rates and service level agreements with major telecom carriers
  • Sarbanes Oxley-compliant approval process
  • Management of ordering policies
  • Analysis of current telecom, network and voice workflows, infrastructure and architecture
  • Identification of inappropriate or outdated technology
  • Recommendations for enhancement and/or improvement
  • Project management, transitional support and advice

Also See

  • Brochure - Telecom expense management - CGI’s Telecom Expense Management services offer an enterprise-wide view of the entire telecom infrastructure so you can better understand and manage costs and inventory.