Technical service desk

Highly skilled and prepared for the future

As IT environments grow increasingly complex, today’s global workforce demands a much higher level of technical support. To be successful, technical service desks must be prepared to provide know-how, availability and responsive service.  But attracting, training and retaining top talent in a fast-paced service desk environment can be challenging at best.

At CGI, our business is technology, so we fully understand the need to support users with management and technical expertise, scalability and advanced call management systems. CGI’s technical service desk offering can provide full managed services support, or can integrate seamlessly and cost-effectively with your existing in-house capabilities, thereby quickly extending world-class service wherever and whenever you need it.

Experience and expertise

• Contact channels that include phone, email, live chat or self-service to ensure that the right people with the right skills are available at the right time
• Integrated, central point of contact to manage incidents from start to finish
• Multi-site capabilities to ensure effective load balancing and failover strategies
• Sophisticated self-service portal and enterprise dashboard to monitor real-time service levels
• Highly-skilled technical service desk personnel – many of whom are industry-certified and security-cleared

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