Enterprise service management
A maximized level of visibility, control and compliance
In any managed services relationship, seamless service, proactive and responsive interaction and quality delivery should be table-stakes. But sadly many providers fall short – even on these fundamental requirements.
At CGI, we take the business of service management seriously, and offer a best-fit approach through our enterprise service management solution. We are not a "one size fits all" provider; instead we provide clients with tailored, end-to-end services that deliver top quality service to computer users, monitor all aspects of your infrastructure within one system, and proactively identify areas for enhanced efficiency.
Our unique approach to integrated incident, problem and knowledge management processes differentiates CGI as a provider that consistently exceeds clients’ expectations.
- Brochure – Enterprise service management (PDF): CGI's Enterprise Service Management solution provides you with tailored, end-to-end services that delivers top service to users, and monitors all aspects of your infrastructure within one system, while proactively identifies areas for enhanced efficiency.
Experience and expertise
- An enterprise dashboard that provides management with real-time visibility to service availability with drill-down capability
- Framework that ensures services are delivered in a consistent and controlled manner and that lessons learned, corrective actions and service improvement initiatives are applied to gain efficiencies
- Integrated systems monitoring and issue resolution offering that differentiates CGI as an innovative provider