Citizen and patient engagement

Empowering patient-centered healthcare

Among critical health challenges facing societies worldwide is the rising cost of disease due to aging populations⎯also called the “silver tsunami.” As a result, there is a growing desire to drive evidence-based best practices across populations to engage patients more effectively and to share patient-related care information across all stakeholder groups.

There is also a move to capitalize on the emerging consumerization trend in health to empower people, regardless of economic status, to take charge of their own health and reduce or eliminate hospital stays for chronic disease management. Such possibilities are becoming realities with CGI’s next-generation eHealthbox platform for citizen-centric disease management.

In Denmark, by many measures the world’s most sophisticated health informatics society, eHealthbox is used to combine digitization, accessible telemedicine and common sense to manage patients with long-term conditions. It can also help other regions and nations positively address their growing health challenges by:

• Moving to a proactive, preventive delivery model that is centered on the citizen
• Reducing admissions into secondary care
• Improving the patient experience
• Creating a more efficient clinical practice
• Eliminating conditions where quality of care is a function of one’s address

CGI has been developing the eHealthbox platform in partnership with the Danish clinical community for the past three years. It has been used as part of the following clinical initiatives:

• At Rigshospital, the largest academic medical center based in Copenhagen, patients with Implantable Cardioverter Devices were enrolled in a program to assist them in managing their condition.
• At Frederiksberg hospital for patients with acute Chronic Obstructive Pulmonary Disease (COPD), the trial involves remote monitoring of patients using spirometers and pulse oximeters. Learn more in this TEDx video.

In the U.S., CGI’s citizen-centric health efforts include working with the Centers for Medicare & Medicaid Services to transform Medicare.gov to make content more accessible and understandable through mobile-friendly design and a customer-centric approach.