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EPB OF CHATTANOOGA SELECTS CGI TO OPTIMIZE SYSTEM RELIABILITY AND CUSTOMER SATISFACTION

Chattanooga, Tennessee, March 12, 2007 -  

EPB of Chattanooga has selected CGI Group Inc. (CGI) (TSX: GIB.A; NYSE: GIB), a leading provider of utility software solutions and services to deliver Outage (OMS) and Mobile Workforce Management (MWM) solutions that will enhance outage management and power distribution operations as well as automate the work of field resources, dispatchers, supervisors, and operations personnel.

EPB will implement this state-of-the-art OMS/MWM System as a key component of an aggressive corporate strategy to enhance customer service levels and system reliability while further automating and increasing operational efficiencies.

EPB’s business objectives for this project are to:

  • establish a single operational system for the management of short-cycle work
  • enhance its ability to schedule and dispatch work to field personnel
  • develop a robust and comprehensive system for gathering and analyzing information from a variety of sources
  • accurately identify outage locations and effectively manage and track restoration activities

To help meet these objectives, CGI’s utility solutions team will implement its PragmaLINETM OMS Solution. This will handle the gathering, recording and automatic grouping of trouble calls, the location and identification of electrical problems on the distribution network, the management of device repairs and the creation of switching plans.

CGI will also implement its PragmaCADTM MWM solution to coordinate the movements and operations of EPB’s workforce. This automates the allocation, scheduling, assignment, dispatch and monitoring of field resources. Once fully implemented, CGI’s solution suite will be integrated to customer information (CIS), SCADA, IVR and several other EPB systems, providing real-time source information to optimize operations and core business processes.

“Investing in an integrated solution ensures that we continue to exceed our commitment to our customers,” says Steve Clark, Vice-President of Strategic Systems, EPB. “CGI’s industry-leading solution will arm our control room and field service teams with the technology to deal with service issues immediately and effectively.”

“Careful planning, system design and implementation will ensure effective solution development and rollout”, he adds. “CGI’s phased-in approach ensures that each step of the process is thorough, understood and adopted by our people and implemented with no disruption to the daily services that our field personnel provide.”

François Ouzilleau, Sector Vice-President of CGI’s Utility Solutions, says, “CGI is delighted to play this pivotal role in the realization of EPB’s vision of increased efficiency and higher levels of customer responsiveness and productivity. Our solution fits perfectly with EPB’s vision of a single operations system for the management of all short-cycle work and is flexible enough to accommodate rapid changes to EPB’s business objectives, drivers, organizational structures and resource pool.”

About EPB of Chattanooga
A non-profit agency of the City of Chattanooga, EPB was established in 1935 for the sole purpose of providing electric power to the people of the greater Chattanooga area. Today, EPB is still one of the largest publicly-owned providers of electric power in the country, serving more than 167,000 residents in a 600 square-mile area that includes greater Chattanooga, as well as parts of surrounding counties (small parts of Bledsoe, Bradley, Marion, Rhea, and Sequatchie) and areas of North Georgia (portions of Catoosa, Dade, and Walker). EPB Electric sales revenue was $361 million in 2004. EPB has no generating capacity and purchases its entire supply of power from the Tennessee Valley Authority (TVA).

About CGI
Founded in 1976, CGI Group Inc. is one of the largest independent information technology and business process services firms in the world. CGI and its affiliated companies employ approximately 25,000 professionals. CGI provides end-to-end IT and business process services to clients worldwide from offices in Canada, the United States, Europe, Asia Pacific as well as from centers of excellence in North America, Europe and India. CGI's annualized revenue run rate stands at $3.6 billion (US$3.1 billion) and at December 31st, 2006, CGI's order backlog was $12.6 billion (US$10.9 billion). CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB) and are included in the S&P/TSX Composite Index as well as the S&P/TSX Capped Information Technology and MidCap Indices. Website: www.cgi.com.

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For more information:

CGI
Heather Tracy
Director, Sales & Marketing
514-228-8800 #3893
heather.tracy@cgi.com

Yvonne Gibson
Director of Communications, Canada
905-695-6421
yvonne.gibson@cgi.com