Credit unions

Focused offerings – Retail banking

CGI offers two core retail banking offerings—RFS™ Retail Banking and HORIZON™ Financial Suite—that deliver multi-channel, integrated functionality to streamline and automate clients’ end-to-end banking processes. RFS Retail Banking and HORIZON, backed by the banking expertise of our professionals, enable clients to streamline their operations, increase their efficiency, improve customer service and drive top line growth.

HORIZON Financial Suite

HORIZON Financial Suite offers a set of fully managed, web-based solutions that cover all front- and back-office activities, including retail banking, customer relationship management, lending, collections and reporting. The suite’s HORIZON Retail Banking solution manages end-to-end banking processes— from product design and management to account creation and maintenance to statement processing, general ledger management, reporting and more—enabling banks to focus on strategy instead of daily/weekly/monthly/annual administrative tasks.

Other components of HORIZON Financial Suite—including HORIZON Know Your Customer, HORIZON Loan Origination and HORIZON Delinquency Management—manage all aspects of customer relationship management, lending, collections and reporting, providing extensive capabilities in each critical area to help financial institutions gain a competitive edge.

Each HORIZON solution can be added as needed and integrates easily not only with other HORIZON solutions but with third-party solutions as well. In addition, new releases of each solution are pushed seamlessly to clients, enabling them to immediately realize the benefits of new functionality.

With HORIZON Financial Suite, banks can develop, launch and maintain their own products, better understand and respond to their customers, improve their lending and collections practices and ensure accurate reporting through a single offering managed by a team of banking experts with decades of experience in helping financial institutions win and grow.

RFS Retail Banking

RFS Retail Banking is comprised of two key solutions—RFS Designer and RFS Production—that offer rich functionality in designing and building your financial institution and managing cash dispensing, teller, online and call center banking activities.

With RFS Designer, you can accomplish the following in defining your organization:

  • Define your financial institution and branches
  • Define your product and services (classification, specific products, benefits, base rates)
  • Set defaults (define fields and default values)
  • Select and activate features and functions
  • Define general conditions and business rules

RFS Production supports end-to-end banking functions across multiple channels, including the following:

  • Account creation and maintenance (for demand, registered, term, loan and mortgage accounts)
  • Transactional banking, including automated transfers
  • End-of-day balancing and automated postings

RFS Retail Banking can be easily integrated with CGI HORIZON’s customer relationship management, loan origination and collections solutions to help you more effectively serve your customers and manage lending and collections processes. Integration with third-party solutions and services is also possible, enabling you to build a robust, custom solution to meet your unique business needs.

In addition, new RFS Retail Banking releases are easily updated to your banking system, enabling you to immediately begin using new functionality.

Focused offerings – Retail banking

Related offerings

RFS and Horizon are trademarks of CGI Group Inc.