Transformation doesn't have to stop because the economy is tight. In fact, it's more important than ever to make the right collections choices that provide for both immediate sustainability and future profitability. CGI has published a number of articles, white papers and podcasts to help you continue to innovate in challenging times. How you weather today's credit environment can well determine your future success.
Originally published in American Banker online, July 2012
In an interview with American Banker, Mark Tuggle, executive vice president and director of collection and recovery at BBVA Compass, explains why Compass Banks chose CGI's Web Promises® software to enable 24x7 Self Service Web Based Collections. The service enables delinquent borrowers and cardholders to ask for help, schedule a payment, or make a promise to pay at anytime.
March 2012
CGI interviewed default management executives at more than 20 leading financial institutions and communications firms across North America, South America and Europe to gain insight into their current goals, challenges and opportunities in customer-centric default management. The new study revealed that companies are moving toward customer-centric default management to improve the customer experience and customer retention, and maximize effectiveness across the default lifecycle.
Originally published in Collections and Credit Risk’s Economic and Regulatory Report, November 2011
This article, found on pages 2 and 3 of the report, explains how CGI helps organizations build the business case for modernized debt management solutions using a proven methodology focused on maximizing return on investment. The article also contains a real example of how CGI used a proof-of-concept to help a large financial services client build and validate its business case and the results they achieved after implementing CGI’s Collections360 solution, which provides the full spectrum of cloud-based applications and business process services to improve collections operations with minimal upfront investment.
Originally published in American Banker online, January 2012
Paul Gallucci, Director and Collections Offering Manager at CGI, explains how CGI has developed a solution to help banks automate and mine data from social media sites such as Twitter, Facebook and LinkedIn, to get more information on delinquent debtors and manage the collections process for consumer loans.
In this podcast, CGI leaders share ideas on how to rebuild the public trust and stabilize the financial markets. Topics covered include implementing a proper IT governance structure; leveraging existing, proven federal and commercial systems to enable faster program implementation; and exploring alternative investment strategies with third-party partners.
December 2009
This briefing explains why opening a self-service Internet channel will help organizations collect more money at an overall lower cost. It also includes an example of how one business benefited from online collections.
Originally published in Credit Collections & Risk Magazine in the UK, February 2010
Jame Cofran, Senior VP of CGI Global Banking and Financial Markets and John Frey, Executive VP of BBVA Compass Bank discuss why lenders must embrace loan modification strategies, how to fit loss mitigation into their processes and how to recover before default.
Originally published in Collections & Credit Risk’s online magazine, April 2010
In response to evolving consumer demands for choice and a growing aversion to traditional collections methods, a large number of collections organizations have begun to explore alternative contact channels to reach consumers. Paul Gallucci, Collections Offering Manager at CGI, discusses some important points organizations must consider when pondering their options.
Originally published in Bank Systems & Technology magazine, October 2008
In these difficult economic times, innovation requires new thinking and approaches. This article challenges banks to rethink activities to determine if an external partner can leverage its skills, scale and even financing to do the activity more efficiently.
Originally published in FST's (Financial Services Technology) online magazine, February 2009
To keep pace with the rapidly expanding volume of delinquencies, collections operations have to move from efficiency to effectiveness. This article outlines the techniques banks can adopt to keep up with increased collections volumes and to focus on efforts that generate maximum returns.
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