
CGI SOLUTION FOR HAWAII DEPARTMENT OF TAXATION WINS BEST CUSTOMER SERVICE SOLUTIONS AWARD
Fairfax, Virginia, December 14, 2007 -CGI Group Inc. (TSX: GIB.A; NYSE: GIB) announced today that its implementation
of the ITIMS Imaging System (IIS), an integrated scan, recognition, and storage
platform at the Hawaii Department of Taxation (DOTAX,) has won the Best Customer
Service Solution at the IBM Information On Demand Conference October 14-19 in
Las Vegas, Nevada.
The On Demand Innovation Awards ceremony honored
best-in-class applications and solutions from IBM Information Management
customers and the customers of its business partners. With IIS, the State of
Hawaii DOTAX was recognized in the Best Customer Service Solution category
focused on solutions that have significantly improved the level of customer
service offered by an organization.
“We are very pleased with the
results achieved from our IIS imaging system,” said Kurt Kawafuchi, director of
the Hawaii Department of Taxation. “The ITIMS Imaging System has significantly
improved our customer service by providing instant online access to tax returns.
Previously it would take several days to retrieve the paper tax returns. We look
forward to continuing to utilize innovative technology solutions like IIS as
part of our Administration’s ongoing efforts to provide more government services
online and to create a paperless environment."
The state chose CGI’s
Enterprise Content Management (ECM) group, partnering with IBM-FileNet, to
improve the overall customer experience as well as streamline the internal
processing of tax returns. As a long-term FileNet partner, CGI had the service
expertise and know-how to deliver a cost-effective and high-volume platform to
the state of Hawaii. The IIS solution provided DOTAX with a comprehensive
approach to consistent, centralized, searchable and secure storage that helped
the system make better use of information, reduce cost and risk and increase
productivity.
“Our partnership with DOTAX over the years has been a
model of success,” added Michael Keating, Senior Vice-President, CGI. “IIS has
continued a series of modernizations at DOTAX, and we are delighted that they
are being recognized for their vision, dedication and achievements.”
"This collaborative project between the Hawaii Department of Taxation
and CGI is improving how we serve the taxpayers of Hawaii and has provided a
solid platform for ongoing and future technology enhancements,” said Joan M.
Bolte, State of Hawaii Taxation Services Administrator and the Project Manager
for the ITIMS Imaging System (IIS).
“An extension to IIS will be added
for the upcoming income tax season to process 2D Barcodes from approved vendor
forms” noted Bolte. “2D Barcodes speed the processing of paper tax returns by
eliminating manual key-entry of taxpayer information from the forms.”
The State of Hawaii DOTAX is part of CGI’s AMS Advantage community
working to increase accountability and customer service in government. With more
than 190 state and local clients, CGI is driving this transformation through
built-for-government software, scalable technology, end-to-end services and
government experience.
About CGI
Founded in 1976, CGI Group
Inc. is one of the largest independent information technology and business
process services firms in the world. CGI and its affiliated companies employ
approximately 26,000 professionals. CGI provides end-to-end IT and business
process services to clients worldwide from offices in Canada, the United States,
Europe, Asia Pacific as well as from centers of excellence in North America,
Europe and India. CGI's annual revenue run rate stands at $3.7 billion and at
September 30th, 2007, CGI's order backlog was $12.0 billion. CGI shares are
listed on the TSX (GIB.A) and the NYSE (GIB) and are included in the S&P/TSX
Composite Index as well as the S&P/TSX Capped Information Technology and
MidCap Indices. Website: www.cgi.com.
-30-
For more
information:
Investors
Lorne Gorber
Vice-President,
Global Communications and
Investor Relations
514-841-3355
Media
Linda Odorisio
Vice-President, US
Communications
linda.odorisio@cgi.com
703-227-6161
- Media center
- Newsroom
- Events
- Case studies
- Thought pieces
- Brochures
© CGI Group Inc. | Legal | Privacy | Site map | Mobile site | Find an office






