CGI in Germany – Telecommunications

Making the shift to next-generation services

CGI is a telco IT services expert with a deep understanding of all facets of telecommunications, including both fixed-net and mobile industries and progressing into the third and fourth generation networks and services of today. We have vast experience working with telecommunications processes and systems—from customer care and service provisioning to post-processing functions, such as rating, billing and collections, to inventory management and ERP systems.

Core competencies

Within the German telco market and around the world, our experts are deeply involved with a broad array of best practice organizations, such as the TM Forum, and are responsible for the development of a core set of competencies that enable us to best support clients in the following areas:

• Order management, order orchestration & order choreography, integration and provisioning solutions, business process management (BPM)
• Product management, product catalogs and rules, product lifecycle management and bundling
• Price management, rating and billing, contract management (especially for B2B), incentives and discounts, pre- and post-paid offerings
• User interaction software and processes in all channels (call center, PoS, online administration), customer care and self care
• Commissions and sales force management

Representative clients

CGI has worked with leading telco providers around the world, helping them to successfully solve their business challenges, including the following European providers:

• Vodafone Germany, VF Netherlands, VF Global
• Eplus
• H3G
• O2
• Sunrise
• TELE2

Also see

• Learn more about our global telecommunications expertise and offerings by visiting the global CGI.com site.
• Learn more about Solution (NGOSS), Business Process (eTOM) & information (SID) Frameworks by visiting the TM Forum site.