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CGI's Mobile Workforce Management Solution proves a powerful tool for PSE&G Public Service Electric and
Gas Company (PSE&G) is New Jersey's
oldest and largest regulated electric and gas delivery utility. With 3.5
million customers and 6,400 employees, the company serves 300 communities
across a 2,600 square mile territory.
The Challenge
PSE&G was facing
increasing earnings pressure from shareholders despite regulatory uncertainty,
economic softening, an aging infrastructure, and mounting customer
expectations. The company needed to focus on utilizing technology to optimize
utility operations and improve efficiencies.
How CGI Helped
CGI’s Utility Solutions team
implemented its flexible and configurable Mobile Workforce Management solution
to support decision-making and project management while utilizing the most
effective and economical crews, equipment and materials available. CGI
maintained strong lines of communication with PSE&G, as well as standards
and controls to keep the project on track. CGI also worked with SAP to
integrate CGI's Outage Management Solution (OMS), SAP's Electric & Gas
Delivery Work Management (DWMS) and Substation Computerized Maintenance Management
(CMMS) systems.
Results
CGI’s work on the Universal Mobile
Dispatching system provided PSE&G consistency, economy of scale and global
support, with flexibility and the ability to seamlessly dispatch routine and
emergency work across different departments. Work management is now integrated
into SAP, allowing for further cross-organization work management, improvements
in material forecasting, and more accurate financial reporting. The company now
has a common dispatching and scheduling platform, interchangeable mobile units
for fully optimized resource utilization across business units, resulting in
decreased administrative work to:
- Manage more than one million
orders worked per year
- Schedule, assign, complete, and
close the work of more than 1,300 crews daily
- Manage crews and materials
through a real-time wireless network
The bottom line: CGI implemented a state-of-the-art solution that meets
PSE&G’s current requirements and is flexible enough to allow customization
to meet future needs.
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