A 30-year business partnership with CGI helps Commerce Insurance maintain leadership position
"As the leading provider of private passenger automobile in Massachusetts, our goal is to provide our agents and employees with services that help them perform to their highest level. Over the years we have fostered a strong relationship with CGI. Their system is robust and accurate and their team is very familiar with our internal processing systems. That is important for us."
Gerald Fels, Executive Vice President and CFO, The Commerce Group, Inc.
Based in Webster, Massachusetts, Commerce Insurance Company, a subsidiary of Commerce Group Inc., is the 20 th largest private passenger automobile writer in the U.S. , with over $3 billion in assets and nearly 2,000 employees. The company's Massachusetts client base includes more than a million customers in personal automobile insurance and $90 million in direct written premiums in commercial auto insurance.
In addition to providing a stable outsourced policy-processing environment for both private passenger and commercial automobile lines, CGI is also supplying innovative tools and services, application support and maintenance and regulatory support. For example, CGI's ColloborativeEdge™ interface tool for agents is an innovation valued by Commerce, providing agencies a straight-through process for data collection for both personal and commercial automobile. It is a Web-based solution compatible with agency management systems to support back-end processing.
Other value-added support includes "Decision Support Services", an automated expert underwriting process to assist Commerce in risk management and policy retention decisions. CGI also provides a range of customization services to automate Commerce's existing workflow methodologies. Under CGI's Client Partnership Management Framework, all development initiatives are governed by ISO 9001 certified processes to ensure adherence to a disciplined approach of analysis and budget approval.
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