CGI Takes On Air Canada’s Challenge And Delivers Complex Enterprise Application Support And Maintenance On Time
When they were awarded a five-year contract, in 1998, to support and maintain all of Air Canada’s PeopleSoft and other enterprise applications – including human resources, payroll and finances – CGI specialists knew they were dealing with a fast industry.
Air Canada was already the country’s largest air carrier and one of the majors on the international scene with $ 6.5 billion in annual revenue.
By august 2000, the new dedicated application support and maintenance
centre in Montreal was practically coasting at optimal altitude when,
after acquiring rival Canadian Airlines, Air Canada publicly planned to
thoroughly integrate the management of the two firms within 1year.
The application support centre had to integrate all of those elements,
to act as an efficient control tower, managing and directing IT functions
and accurately responding to the client’s requests.
Setting-up the centre and bringing it to full functionality required solid knowledge of the following:
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