E-Plus: provision process saves €8.5 million
The mobile telecom industry relies on fast and efficient processes to achieve quality customer service, control costs, and maintain a competitive advantage. In today’s fast paced telecommunications sector, operators need to support the rapid, successive launch of new mobile data services to keep up with intense competition. With the anticipated proliferation of new mobile data services, it is estimated that operators will have to offer up to 3,000 different services by 2004.
The Challenge
E-Plus needed to increase the reliability and speed of
their provisioning processes to enable faster and more efficient failure
detection and resolution. By reducing system complexity, they could speed time
to market and increase operational efficiency. E-Plus’ customer provisioning
process was error prone and implemented across many applications. The company’s
challenge was to disentangle the cross-linked processes, reduce the number of
single points of failure, and get to a centrally controlled and monitored model
of customer provisioning. E-Plus looked to CGI to develop a new provisioning
process.
How CGI Helped
CGI’s approach was designed to help E-Plus optimize
their mobile data revenue opportunity by enabling new services to be launched
rapidly. Providing efficient resource management, and delivering lower cost and
ease maintenance. Chain-like processes were replaced by centrally controlled
workflows, while business applications were connected to a messaging platform.
Participating application were connected to the existing EAI infrastructure.
Other customer-orientated processes were redesigned and implemented, which
culminated in the
maximization of business benefits, extendibility and operational transparency.
The Results
With the redesign of their customer provisioning system,
E-Plus expects to save more than €8.5
million between 2001 and 2005, and is well prepared for the challenges of 3G
provisioning. Additional benefits include:
- Increased quality of service
- Improved response times
- Reduced time to market
- Increased data quality and availability
The bottom line: With CGI’s help, E-Plus is able to offer mobile data services to their customers quickly and competitively.
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