CGI Helps Bell to Implement Inbound – Outbound Flat Rate Base in Record Time
In the spring of 2000, Bell Canada embarked upon a wide-ranging revenue-stimulation campaign in order to meet its revenue projections for the year. An important part of that campaign was to introduce new, more flexible toll pricing plans for the large to medium size business market. At stake was millions in potential lost revenue, as increasing numbers of customers switched to competitors’ flat rate long distance plans. To enable the pricing changes that would help the Sales and Marketing organizations to retain and/or win back these customers, Bell first needed to update its mainframe legacy billing systems and the Bell Customer Contact System (BCCS). Bell’s IS/IT group called upon their customary partner, CGI, to work shoulder-to-shoulder with them on what would be the fastest-ever release on the BCCS platform.
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