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Core BPS offerings
With CGI, you get a business process outsourcing (BPO) partner with in-depth experience and expertise on both the business and technology sides of your industry. We adapt our business process services to your business environment, allowing you to take advantage of CGI's best practices, capabilities and scale, while maintaining full control of strategic functions.
Customer service and billing
Through our customer service and billing offering, we support our clients’ core business by interacting directly on their behalf with customers and other parties and driving efficiency and accuracy in billing.
Our payment services ensure secure, accurate and compliant payments that drive revenue and end-customer satisfaction. We manage card payments, process B2B and government to citizen transactions, and provide banking operational support. We also provide full analytical services, such as fraud management and auditing.
Across all industry sectors, we deliver a range of enterprise services to support and improve clients’ non-core processes, such as HR and payroll, finance and accounting, procurement, and project support and staffing.
Across all industry sectors, our collection services help clients improve their cash flow and reduce revenue leakage. These services are supported by IP-based business platforms, high levels of automation and extensive domain knowledge.
Engineering and logistics services
Our cross-industry engineering and logistics services help clients improve asset availability and reduce maintenance and distribution costs. These services include program management, engineering design, procurement, assembly, testing, logistics, warehousing, maintenance and training. We also manage suppliers on your behalf.
Document and data services
Our market-leading, cloud-based document and data services apply across all industries and help our clients take advantage of the latest technologies, as well as reduce costs. These services optimize the electronic management and distribution of data and documents among multiple parties for a wide range of business transactions, as well as physical document management.
New BPS service launch
Can’t find the BPS service you need? Innovation, combined with deep industry knowledge, is at the heart of our business, and we have proven modular building blocks that enable the rapid launch of new services to meet emerging industry needs.
Contact us today to find out how we can help you to achieve optimal business performance.