As companies move to the Software as a Service model, an increasingly common scenario is for them to proceed without involving their IT departments, creating serious cloud governance issues. IT is often approached when a technology-focused SaaS solution, such as a new e-mail or related collaboration tools, is required. However, when it comes to a more business-oriented SaaS solution, such as a new customer relationship management or HR system, SaaS vendors are often bypassing IT and approaching the business directly. More...