At CGI, we talk about the “complete cloud approach”—our formula for automated service management, appropriate service levels and solid transition planning. Today I’m writing about the concept of transition management, which provides a defined and transparent path to successful cloud computing implementations.Cloud transition planning is all about maintaining focus on moving applications and systems without service interruptions or security breaches—two often-cited concerns with the cloud model. More...

In the June 13 issue of Fortune, CGI was featured in a special advertising section on cloud computing: “The New Technology Paradigm.” In the article I recommend that organizations should not neglect the principles of good IT management when accessing the cloud. Today I want to write about the importance of strong service management. More...

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