Education

General Interest

Developing the Business Case for Managed Advantage

(General Interest)
127
Monday 11:00 am – 12:00 pm
Type/Level: Advanced
CPE Subject Area: Finance
Duration in hours: 1.0 hour
Onsite credits: 1.0 credit

A business case often supports an objective assessment as to both the financial and qualitative considerations behind a successful move to a managed services delivery model, such as CGI's Managed Advantage offering. This session will introduce you to a template based methodology that supports documenting and evaluating total cost of ownership and other differences between an internally managed CGI Advantage deployment and a Managed Advantage approach. Hear from both CGI experts and Managed Advantage clients as to how a business case factors into the evaluation process, including first-hand examples and the ability for you to pose questions.

Learning Objectives

After completing this session the attendee should be able to apply a structured methodology and framework to build a business case for Managed Advantage.

 

Advantage Collections: How You Can Leverage CGI Advantage to Generate a Significant Increase in Revenue

(General Interest)
137
Monday 1:30 am – 2:30 pm
Type/Level: Intermediate
CPE Subject Area: Finance
Duration in hours: 1.0 hour
Onsite credits: 1.0 credit

In today's tough economic times, solutions that increase government revenues without increasing taxes deserve close attention. CGI Advantage Collections leverages data that is currently available within your ERP system along with business intelligence and case management to find the best cases and payment strategies to enhance collections. CGI has consistently shown the ability to increase collection of delinquent debts by 10% to 40%. This session will show you how CGI Advantage Collections, when coupled with CGI Advantage Accounts Receivable, new business processes, and centralization of collections, can result in a significant increase in revenue for your organization. The result can literally increase revenues by tens of millions of additional dollars per year depending on the size of your accounts receivable.

Learning Objectives

After completing of this session the attendee should be able to:

  • Describe the benefits that can be derived from utilizing data that is currently in their enterprise resource planning (ERP) system
  • Describe how their jurisdiction will be able to benefit from the centralizing of their governments debt
  • Describe steps needed to start achieving a significant increase in revenue

 

Driving Revenue through Permitting Automation

(General Interest)
147
Monday 2:45 pm – 3:45 pm
Type/Level: Overview
CPE Subject Area: Not CPE eligible

Learn how permit process automation, customer self-service, and advanced analytics can drive revenue collection for your organization. The CGI Advantage Permitting module enables integration across your enterprise by linking together permits, licenses, registrations, inspections, and fees with financial management information. This session will demonstrate how CGI clients have utilized CGI Advantage Permitting to streamline fee payments, target non-registered entities and automate processes.

Learning Objectives

After completing this session the attendee should be able to:

  • Describe how permit process automation, customer self-service and advanced analytics can drive revenue collection 
  • Describe how CGI's Advantage Permitting module enables integration across the enterprise by linking together permits, licenses, registrations, inspections and fees with financial management information
  • Describe how CGI Advantage Permitting has enabled streamlining of fee payments, targeting non-registered entities and process automation

 

K-12 User Group Meeting

(General Interest)
151
Monday 4:15 pm – 5:30 pm
CPE Subject Area: Not CPE eligible

 

State and Large Government User Group Meeting

(General Interest)
152
Monday 4:15 pm – 5:30 pm
CPE Subject Area: Not CPE eligible

 

DOT User Group Meeting

(General Interest)
153
Monday 4:15 pm – 5:30 pm<
CPE Subject Area: Not CPE eligible

 

Small and Mid-Size Government User Group Meeting

(General Interest)
154
Monday 4:15 pm – 5:30 pm
CPE Subject Area: Not CPE eligible

 

Maximizing the Support Services Provided by the Customer Support Group

(General Interest)
157
Monday 4:15 pm – 5:30 pm
Type/Level: Overview
CPE Subject Area: Not CPE eligible

The Customer Support Group (CSG) plays a crucial role in the ongoing maintenance and support of your applications once your implementation effort is complete. Join CSG for a discussion on how to maximize the online CGI Advantage Support Center (ASC) and other topics including the issues portal, changes to overall standard maintenance support and general service improvements. Learn from CSG's staff how you can maximize support and, most importantly, meet the team members supporting you behind the phones and online!

 

Managing for Results

(General Interest)
158
Monday 4:15 pm – 5:30 pm
Type/Level: Intermediate
CPE Subject Area: Business Management
Duration in hours: 1.0 hour
Onsite credits: 1.0 credit

Learn how CGI Advantage clients have built a culture of managing for results and how the CGI Advantage ERP solution can provide the fundamental building blocks. This session will present the challenges overcome by organizations adopting a Managing for Results culture and ideas on how to configure CGI Advantage Financial Management, Human Resource Management, Procurement, and Performance Budgeting to provide the necessary data.

Learning Objectives

After completing this session the attendee should be able to:

  • Describe methodologies and experiences from other clients who have successfully created a Managing for Results culture
  • Utilize your existing ERP investment to implement new functionality and configurations to support MFR

 

Enterprise Readiness Best Practices

(General Interest)
217
Tuesday 9:45 am – 10:45 am
Type/Level: Intermediate
CPE Subject Area: Business Management
Duration in hours: 1.0 hour
Onsite credits: 1.0 credit

This session reviews the key activities of successful ERP implementations and what state and local clients need to plan prior to and during an implementation. Presenters will cover CGI's recommended practices of what should be included to prepare their departments and end users to adopt the system and business processes that make CGI Advantage ERP implementations go smoothly.

Learning Objectives

After completing this session the attendee should be able to identify key activities to undertake to either increase the success of Go Live adoption or optimize the use of already implemented systems.

 

Change Management and Deployment Readiness Lessons Learned

(General Interest)
227
Tuesday 11:00 am – 12:00 pm
Type/Level: Intermediate
CPE Subject Area: Business Management
Duration in hours: 1.0 hour
Onsite credits: 1.0 credit

This session presents real CGI Advantage state and local customers who are willing to describe their wild successes and agonies of defeat while preparing their workforce for the CGI Advantage implementation. A similar session was delivered last year and was touted during the conference as one of the best sessions where attendees learned tips and techniques of other site implementations.

Learning Objectives

After completing this session the attendee should be able to:

  • Identify other state and local lessons learned 
  • Identify which things are deemed "the most" important Enterprise Readiness activities that would apply or should be tried at their location for communications, training, agency readiness, overcoming resistance, and leadership alignment

 

Minor Release Upgrade Methodology and Best Practices (Part 1)

(General Interest)
237
Tuesday 1:30 pm – 2:30 pm
Type/Level: Advanced
CPE Subject Area: Specialized Knowledge and Applications
Duration in hours: 1.0 hour
Onsite credits: 1.0 credit

Staying current with available releases is important to maintaining your organization's access to CGI maintenance services. It also allows you to take advantage of new features and functionality to support your business needs. This session focuses on the recommended upgrade methodology and best practices associated with planning and executing a streamlined, successful upgrade process. Topics include hardware planning, database upgrade approach, customizations, interfaces, forms, and report migration. If you are thinking about or currently planning an upgrade for your current CGI Advantage 3.x release, you don't want to miss this session.

Learning Objectives

After completing this session the attendee should be able to:

  • List the key success factors for a successful upgrade
  • Describe the upgrade methodology for each of the project phases

 

CGI's UK Local Government Experience in Business Transformation – How Not to Fail!

(General Interest)
238
Tuesday 1:30 pm – 2:30 pm
Type/Level: Overview
CPE Subject Area: Not CPE Eligible

CGI's recent merger with Logica has infused into the company a leading provider of ERP solutions for UK local government. Using CGI's UK Local Government Framework to transform support services, CGI has helped local governments release additional funding to citizen centric services when central government funding is reduced. Transformation and change are not the same and this session will explain what distinguishes transformation from change in the UK local government context.

CGI's experience in implementing ERP solutions for UK local government demonstrates that technology is only a part of transforming support services operations, business services processes and managers' effectiveness. Too many UK local government ERP implementations have failed to deliver fully on all the expected benefits. This session will look at some of the causes in the UK and give you a practical approach to how CGI facilitated successful ERP enabled transformation.

Learning Objectives

After completing this session the attendee should be able to:

  • Define the difference between transformation and change
  • Describe how to apply an approach, proven in the UK, to construct and manage a successful ERP enabled transformation program
  • Define how to establish the essential business readiness to operate new ways of working

 

Minor Release Upgrade Methodology and Best Practices: Report from the Field (Part 2)

(General Interest)
247
Tuesday 2:45 pm – 3:45 pm
Type/Level: Advanced
CPE Subject Area: Not CPE Eligible

Part two of this two-part series features your peers discussing their real-life experiences with utilizing the advised upgrade methodology (presented in Part 1) and the benefits realized through this approach. Hear how partnering both CGI and client resources resulted in ensuring the optimal planning, execution, and subsequent go-live phases of an upgrade from one minor release of CGI Advantage to another. Project specifics from inception to completion will be shared to paint a complete picture of the lifecycle of a successful upgrade engagement.

Learning Objectives

After completing this session the attendee should be able to:

  • Describe the CGI Advantage upgrade methodology
  • Recall approaches and best practices to ensure upgrade success

 

Take the Ugh Out of Upgrading with CGI Accelerate

(General Interest)
257
Tuesday 4:00 pm – 5:00 pm
Type/Level: Intermediate
CPE Subject Area: Specialized Knowledge and Applications
Duration in hours: 1.0 hour
Onsite credits: 1.0 credit

Do you want to take advantage of recent product improvements to improve efficiency? Are you concerned with prior release or third party product support timeframes? Are you strapped for the time and resources to take on an upgrade? If these challenges are familiar, then attend this session to learn how CGI Accelerate provides quality, time-saving services and deliverables to implement your upgrade faster than ever before. The session will provide an in-depth overview of the CGI Accelerate process, detailing how it is used to compress CGI Advantage upgrade timelines, validate CGI Advantage compatibility releases, and/or assist with new functionality implementations. Clients that have utilized CGI Accelerate will describe their experiences. Finally, you will have the opportunity to discuss available options for developing a strategy that revolves around CGI Accelerate.

Learning Objectives

Upon completion of this session the attendee should be able to:

  • Describe the CGI Accelerate service
  • Discuss how CGI Accelerate fits into an overall upgrade plan
  • Identify the project phases where clients can achieve savings to reduce time required to go live
  • Describe how CGI Accelerate can be used for other situations, such as implementing CGI Advantage archiving functionality