Education

General Interest

Minor Release Upgrade Methodology and Best Practices
(General Interest)
117
Monday 9:45 am – 10:45 am
Type/Level: Overview

Staying current with available releases is important to maintaining your organization’s access to CGI maintenance services. It also allows you to take advantage of new features and functionality to support your business needs. This session focuses on the recommended upgrade methodology and best practices associated with planning and executing a streamlined, successful upgrade process. Topics include hardware planning, database upgrade approach, customizations, interfaces, forms and report migration. If you are thinking about or currently planning an upgrade for your current CGI Advantage 3.x release, you don’t want to miss this session.

The Drivers for Moving to a Managed Services Environment: A Client Panel Discussion
(General Interest)
127
Monday 11:00 am – 12:00 pm
Type/Level: Overview

CGI clients in various stages of leveraging our managed services or “Managed Advantage” program will participate in a facilitated panel discussion. Panelists will describe the drivers behind their interest and adoption of this type of service offering and any challenges they faced as they transitioned. Hear first-hand examples of how these organizations leveraged a managed services relationship to fund upgrades and how they went about the evaluation and approval process internally. What does their staff profile and daily operations look like today? What is their upgrade process? Hear directly from clients on their experience to date and ask your important questions.

CGI Advantage Case Management: Streamlining Your Processes
(General Interest)
147
Monday 2:45 pm – 3:45 pm
Type/Level: Overview

Centralized and efficient case management solutions resolve the challenge of managing paper intensive processes while meeting increased demands to align people, process and technology. Case Management brings a highly configurable solution with event-driven workflow, document management and reporting features together to provide a comprehensive case management tool. This session will provide an overview and demonstration of the new integrated Case Management solution while outlining how this solution could be leveraged by your organization.

K-12 User Group Meeting
(General Interest)
151
Monday 4:15 pm – 5:30 pm

State and Large Government User Group Meeting
(General Interest)
152
Monday 4:15 pm – 5:30 pm

Maximizing the Support Services Provided by the Customer Support Group
(General Interest)
154
Monday 4:15 pm – 5:30 pm
Type/Level: Overview

The Customer Support Group (CSG) plays a crucial role in the ongoing maintenance and support of your applications once your implementation effort is complete. Join CSG for a discussion on how to maximize the online CGI Advantage Support Center (ASC) and other topics including the issues portal, changes to overall standard maintenance support and general service improvements. Learn from CSG’s staff how you can maximize support and, most importantly, meet the team members supporting you behind the phones and online!

Strategies to Pay for Your ERP Upgrade or New Modules with Enhanced Collections Technology
(General Interest)
217
Tuesday 9:45 am – 10:45 am
Type/Level: Overview

Solutions that increase government revenues without increasing taxes deserve close attention. Typical collections projects increase delinquent collections by 10-40%. This session provides an interactive discussion on some of the trends in government delinquent collection practices and how CGI Advantage Collections, coupled with new business processes and the centralization of collections, can result in dramatically increased revenues for your organization. New collections capabilities come from data available within your ERP system and your data analytics help find the best cases and payment strategies to enhance collections.

Leveraging CGI Accelerate for Your Minor Release Upgrade
(General Interest)
227
Tuesday 11:00 am – 12:00 pm
Type/Level: Overview

The demand for improved efficiency in government has never been greater.  Yet organizations are often reluctant to make a change because project implementations involve more than just new software. CGI Accelerate provides quality, time-saving services and deliverables to help build, test and deliver your upgrade faster than ever before. This session defines how the CGI Accelerate process streamlines CGI Advantage 3x to 3x upgrades. Clients that have already utilized CGI Accelerate to implement recent releases will describe their experiences. Discuss available options, strategies and considerations for developing an upgrade strategy that revolves around CGI Accelerate.

Enterprise Readiness and Cultural Change Management
(General Interest)
237
Tuesday 1:30 pm – 2:30 pm
Type/Level: Overview

ERP implementations (and all transformative projects) are dependent on engaging team members in the field to accept and adopt the changes. Too often a promising project launch fails due to lack of an effective organizational readiness program. This session features CGI Advantage clients with diverse launch experiences, with and without, sufficient field readiness. These organizations will share their lessons learned from the perspective of projects in all phases of implementation. Discussion will include how to build an effective field readiness program aligned with the project milestones.

Introduction to CGI Advantage Permitting
(Financial, General Interest)
247
Tuesday 2:45 pm – 3:45 pm
Type/Level: Overview

Government organizations performing permitting, licensing and compliance functions often struggle with disconnected and redundant information systems. This leads to inefficiencies and inaccuracies when measuring compliance and processing permits. The CGI Advantage Permitting solution enables governments to take an enterprise approach to permitting while reducing costs via streamlined and automated processes. This session includes a demonstration of the Permitting solution as well as outlines the benefits of an integrated approach.

Managing for Results
(General Interest)
257
Tuesday 4:00 pm – 5:00 pm
Type/Level: Overview

The National Performance Management Advisory Commission recently released a report entitled, “A Performance Management Framework for State and Local Government: From Measurement and Reporting to Management and Improving.” This session describes how the CGI Advantage ERP solution can provide the fundamental building blocks to support an environment where elected officials, citizens and internal stakeholders have the tools available to manage for results.