CGI releases latest version of market-leading collections solution, CACS Enterprise
New enhancements provide greater visibility into collections and recovery operations, resulting in enhanced agent productivity and collections effectiveness
CGI Group Inc. (NYSE: GIB) (TSX: GIB.A),a leading provider of information technology and business process services, released the latest version of its market-leading, end-to-end collections and recovery solution, CACS 8.3. CACS is a component of CGI Collections360®, a comprehensive managed service for default management.
“Our customers are challenged to collect and recover more dollars with fewer resources,” said Jeff Miller, Vice-President, Financial Solutions, CGI. “We incorporated productivity tools and processes into the latest version of CACS to improve performance, visibility and control, so our clients have the tools they need to react to changing market conditions.”
Amongst several other new features, release 8.3 of CACS Enterprise now supports:
- Real time monitoring of activity and dashboard reporting that provides collections managers with up to date information on staff performance.
- Graphical workflow that allows system administrators to easily view the organization of accounts and access controls. Administrators can more quickly analyze and revise configurations to support business operations.
CGI will continue to evolve the CACS platform to address changing market conditions, emerging industry trends and client requests.
For over 35 years, CGI has provided IT, business process and managed services to financial institutions around the world, including 23 of the top 25 banks in the Americas and 16 of the top 25 European banks. Our array of cloud-based, managed services for originations, third party services management, collections, and trade services is proven to increase efficiencies, enhance service and help financial institutions exceed their performance and strategic goals. CGI also offers multiple deployment configurations and customization options to meet each client’s unique needs.
About CGI Collections360
CGI’s collections products and services have been used in 6 of the top 10 U.S. banks and more than 300 organizations around the world. CGI Collections360, powered by CACS®, is an end-to-end default management solution that integrates the components of a high performance collections operation, including software, business processes, underlying IT and strategic planning to significantly reduce cost, net bad debt and risk. All stages of collections are addressed including early stage, loss mitigation, third party management, recovery and recovery accounting. Collections360 is delivered as a cloud-based, managed service; however, CGI offers multiple deployment configurations and customization options to meet each client’s unique debt recovery challenges and operational needs.
Founded in 1976, CGI Group Inc. is one of the largest independent information technology and business process services firms in the world. CGI provides end-to-end IT and business process services to clients worldwide with approximately 31,000 professionals located in offices and centres of excellence in Canada, the United States, Europe and Asia Pacific. As at December 31, 2011, CGI's annualized revenue was approximately $4.1 billion and its order backlog was approximately $13.6 billion. CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB) and are included in both the Dow Jones Sustainability Index and the FTSE4Good Index.Website: www.cgi.com.
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Vice-President, US Communications