Collections success

Quantifiable results that help clients maximize profitability

In today's tough credit environment, it's imperative to work with a proven partner. CGI has implemented collections technology solutions at hundreds of banks and government, telecommunications, utility and healthcare organizations worldwide. In fact, one of the world's most established financial institutions says that CGI delivers the "total package" of collections technology skills, project management experience and thought leadership.

With more than 30 years of collections experience, CGI has helped clients within various geographies and industries reduce costs from 10-25% and increase dollars collected from 5-20%. We also help clients make marked improvements in accelerating payments and decreasing write-offs.

Through our credit collections expertise and offerings, CGI is committed to helping banks and all organizations achieve quantifiable, tangible and relevant results.

  • A regional bank realized a 50% increase in collector productivity, 45% decrease in cost per dollar collected and 35% increase in recovery of charged-off dollars.
  • A national bank reduced its overall delinquency rate by 20% and overall loss rate by 25%.
  • A leading wireless carrier decreased its percentage of 90-plus day total receivables by 44%, reduced gross write-offs by 19% and lowered involuntary churn by 14%.
  • CGI has helped 20 U.S. states increase delinquent taxpayer collections by 10-35%, resulting in over $1 billion in additional revenue collected without raising taxes.

Case studies and media announcements