Collections solutions and services

A full-service credit and collections IT provider

The accelerating economic downturn has created stress across all segments of the credit market. As the flood of delinquencies swells, organizations have to work harder and smarter. Through industry-leading collections IT solutions and end-to-end collections services, CGI helps clients move from incremental cost reductions for improved efficiency toward complete effectiveness and customer profitability. The result: more dollars collected with less dollars spent.

Collections technology solutions

  • CACS® Enterprise for collections and recovery - CGI's market-leading collections system helps clients reduce operating expenses, control bad debt, increase recoveries, build profitable customer relationships and improve all aspects of their end-to-end collections and recovery operations.
  • Strata® Enterprise for decision management - Leading collections systems are decision driven. Through Strata, CGI's leading decision management solution, organizations create, execute, measure and experiment with various customer decision strategies across the relationship cycle.
  • Web Promises™ for online collections - As a collections channel, the Internet is virtually untapped. Through CGI's online collections solution, Web Promises, clients have access to an inexpensive method of collecting payments, while offering their customers a self-service portal that can be used on their timeframe, without confrontation.

Collections services

  • Consulting - From strategy planning to training to best practices review, CGI offers a range of collections consulting services that drive sound business decisions. For example, through CGI's Collections Diagnostic we develop an immediate set of recommendations that result in rapid productivity improvements and cost reductions.
  • Systems integration - We help ensure that IT is truly an enabler, not an inhibitor, to advancing your business goals. Through our collections systems integration services, clients streamline and automate their entire credit lifecycle.
  • Application management - CGI offers collections application management services that significantly lower the costs of running your collections operation. We offer the delivery flexibility and scale needed to achieve each client's unique maintenance requirements.
  • Business process management - CGI manages back-office collections processes on clients' behalf to cost-effectively operate those functions and accelerate improvements. As a result, clients can turn their full attention to enhancing their business.

Also see

CACS and Strata are registered trademarks and Web Promises is a trademark of CGI Group Inc.