Test your collections environment

Taking you from efficiency to effectiveness to profitability

To be competitive, organizations need a robust collections environment that incorporates the best combination of people, process and technology strategies that provide for profitable customer relationships. To begin your journey toward profitability, take CGI's collections capabilities quiz. Then view the graphical summary of your results and "mouse over" forward capabilities to learn the strategies that will evolve your environment.

 
1/10
 

QUIZ

Select the answer that most describes your collections organization.

I have the capability of

Having collectors operate in virtual teams, which are capable of national call flow

Operating in a centralized physical environment contained in one site

Locating collectors anywhere in the world, including non-corporate sites such as collectors' homes
 
2/10
 

QUIZ

Select the answer that most describes your collections organization.

My best collectors can be described as

Applying sophisticated and variable skills of third parities based on need

Having a "dialing for dollars" skill set

Having enhanced negotiation skills
 
3/10
 

QUIZ

Select the answer that most describes your collections organization.

The most important collector performance measurements focus on

Efficiency

Effectiveness

Customer profitability
 
4/10
 

QUIZ

Select the answer that most describes your collections organization.

My delinquent accounts are organized and queued by

An unlimited set of queuing options

Non-risk characteristics such as days delinquent, product type and alphabetical order

Risk level
 
5/10
 

QUIZ

Select the answer that most describes your collections organization.

I have treatment plans that

Vary by risk level

Vary by the calculated value of the customer's entire relationship with my organization

Treat all accounts the same
 
6/10
 

QUIZ

Select the answer that most describes your collections organization.

Information about a customer's other accounts, whether they are delinquent or not, is

Available to collectors if they access another system besides the collections system

Available through the collections system but other accounts may not be worked as a unit

Available and all accounts may be treated as a unit
 
7/10
 

QUIZ

Select the answer that most describes your collections organization.

My collections system workflow engine has the capability of

Queuing accounts with extensive multiple criteria at the customer level

Queuing accounts with extensive multiple criteria at the account level

Queuing accounts by one parameter such as balance or days delinquent
 
8/10
 

QUIZ

Select the answer that most describes your collections organization.

All customer accounts

Can be accessed through the collections system but cannot be worked as a unit

Can be accessed through the collections system only if they are delinquent

Can be accessed through the collections system and consolidated and worked together
 
9/10
 

QUIZ

Select the answer that most describes your collections organization.

Risk is

Determined by the delinquency level of the account and functionality resides in the billing system

Determined by behavioral models built at the customer level and housed in a decision engine

Determined by behavioral models built at the account level and housed in a standalone decision engine
 
10/10
 

QUIZ

Select the answer that most describes your collections organization.

The technology used by my collectors can best be described as

Green screens with telephone as sole channel

Use of GUI with telephone as sole channel

State-of-the-art architecture allowing the customer multiple channels including self service

For a personalized diagnostic, learn more about CGI's collections diagnostic offering or contact us.

Quiz terms of use.