Collections know-how

The expertise and insights behind the results

Transformation doesn't have to stop because the economy is tight. In fact, it's more important than ever to make the right collections choices that provide for both immediate sustainability and future profitability. CGI has published a number of articles, white papers and podcasts to help you continue to innovate in challenging times. How you weather today's credit environment can well determine your future success.

  • It's Time to Work Harder and Smarter

    Originally published in FST's (Financial Services Technology) online magazine, February 2009

    To keep pace with the rapidly expanding volume of delinquencies, collections operations have to move from efficiency to effectiveness. This article outlines the techniques banks can adopt to keep up with increased collections volumes and to focus on efforts that generate maximum returns.
  • Troubled Asset Relief Program (TARP): How to manage the enormous challenges ahead
    In this podcast, CGI leaders share ideas on how to rebuild the public trust and stabilize the financial markets. Topics covered include implementing a proper IT governance structure; leveraging existing, proven federal and commercial systems to enable faster program implementation; and exploring alternative investment strategies with third-party partners.
  • Chart a Course Through the Credit Crunch

    Originally published in Future Banking, a journal of SPG Media Plc., November 2008

    Economic conditions influence the daily choices banks must make, driving significant changes in strategic initiatives. This article outlines the selective moves that provide immediate, steady progress and position banks for success in the months, years and decades ahead.
  • The Customer Service Revolution

    Originally published in Future Banking, a journal of SPG Media Plc., November 2008

    Banks have always sought efficiency, and the current financial climate has accentuated the need to cut costs. This supplement includes two articles on strategies that help address today's challenges: "Open the Door to Outsourcing" and "Mind the Gap: Meeting the demand for personalised, customised services."
  • Rough Seas Ahead?: Consider Creative Sourcing

    Originally published in Bank Systems & Technology magazine, October 2008

    In these difficult economic times, innovation requires new thinking and approaches. This article challenges banks to rethink activities to determine if an external partner can leverage its skills, scale and even financing to do the activity more efficiently.
  • Toward the Promised Land of Delighted Customers: Ten Commandments for Transforming Your Bank
    To delight customers, banks need a major makeover that requires significant changes in their strategies, processes and underlying technologies. CGI describes this makeover as transformational banking. This paper examines where the banking industry is today, describes the benefits of transforming the bank and lists the "ten commandments" to get there.
  • Banking. Transformed.™
    This podcast discusses CGI's approach and experience in helping banks become true service providers by fueling growth through increased customer satisfaction.
  • Managed Services for Credit Solutions: Driving Business Value in Banking
    By turning the management of their credit solutions over to outside experts, banks can reap huge cost savings while focusing more on their core business. This paper outlines the steps needed to build an enduring, mutually profitable relationship with outsourcing partners.