Experience
the
commitment®
Français
or 36 years, CGI has been a reliable and trusted partner committed to our clients' success, providing flexibility, accountability and quality through our client proximity business model and the application of our Management Foundation.
Historically, CGI has profitably doubled its size every three to five years. With the combination of CGI and Logica, we now have the scale to offer our clients greater presence, service capabilities and expertise around the world. We are also better positioned to provide our professionals, or members as we refer to them, with opportunities to build rewarding careers and to deliver shareholders superior results and industry-leading returns for the long term.
CGI: Experience the commitment®
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Creating significant shareholder value over time
The strength of our profitability, cash flow and recurrent revenue streams reflect the discipline that allowed us to build a sound and stable enterprise for the long term. Our successful "Build and Buy" profitable growth strategy balances strong organic growth and the successful integration of more than 70 acquisitions. We are committed to creating additional value for our shareholders over time as we continue to adhere to the same fundamentals that have guided us throughout our 36-year history.
download the complete financial report (pdf)Table of contents
2012 Annual Report
Experience the commitment®
Numbers
Management's discussion and analysis of financial position and results of operations
Management's and auditor's report
Consolidated financial statements
Notes to the consolidated financial statements
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Creating significant
shareholder value over time
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Satisfying clients.
Is our business.Through a consistent, disciplined and accountable delivery approach, CGI has achieved an industry-leading track record of on-time, on-budget projects, helping clients leverage current investments while adopting new technology. As a result of this approach, our average client satisfaction score for the past 10 years has measured consistently higher than 9 out of 10.
Backlog
of long-term
signed contracts
Our approachClients tell us the way we deliver services is a primary reason they select CGI. These are the key characteristics that distinguish our approach...
Our servicesCGI offers a full spectrum of services, solutions and industry know-how to accelerate clients' business transformation...
Our industriesCGI offers its end-to-end services to a selected set of economic sectors covering 90% of global IT spend...
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CGI's geographical reach covers 85% of global IT spending. With this global presence, CGI is well positioned to help our clients win and grow. In addition, our high level of recurring revenue enables us to maintain long-term relationships and invest in the future for the benefit of our clients.
Business Highlights*
(based on fiscal 2012 revenue)
Contract types
64%Management of IT and business functions (outsourcing)
46%IT services
18%Business process services
36%Systems integration and consulting
Geographic markets(based on client domicile)
47%United States
36%Canada
17%Rest of world
Targeted verticals
40%Government
22%Financial services
14%Telecommunications and utilities
14%Manufacturing, retail and distribution
10%Health
*Includes Logica revenue from August 20, 2012.
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Global rank5th among independent
IT and BPS firmsOur approach
Clients tell us the way we deliver services is a primary reason they select CGI. These are the key characteristics that distinguish our approach.
People — Our members are motivated, as owners, to build our company and best satisfy client needs.
Proximity — Our members across 400 local offices are empowered with local decision making while bringing global capabilities.
Quality — Consistent processes across our operations enable consistent outcomes which are measured and continuously improved.
Services — Industry and technology expertise, end to end services and rich IP-based solutions deliver performance.
Creativity — We drive innovation together with our clients to better support their business strategies.
Financial strength — 36 years of disciplined performance and sustained growth facilitate long-term relationships and large-scale engagements.
Proven performance95% on-time, on-budget
Our services
CGI offers a full spectrum of services, solutions and industry know-how to accelerate clients' business transformation.
High-end business and IT consulting — Vast array of services, including business and IT strategy, enterprise architecture, process redesign, change management and performance measurement.
Systems integration — System architecture, system development and implementation of business and technology solutions.
Application development and management — Design, development, implementation, maintenance and improvement of business applications.
Infrastructure services — Comprehensive infrastructure management capabilities that adapt to business requirements and service priorities.
Business process services — Management of back-office business processes to streamline operations.
IP-based solutions — Deep portfolio of 100+ mission-critical solutions.
Client loyalty9.4 out of 10 based
on signed clients
assessmentsOur industries
CGI offers its end-to-end services to a selected set of economic sectors covering 90% of global IT spend.
Financial services — Helping financial institutions, including most major banks and top insurers, reduce cost, increase efficiency and improve customer service.
Government — Supporting over 2,000 government organizations in reducing costs and improving the efficiency, quality and accountability of public services, all while increasing citizen engagement.
Health — Helping more than 1,000 healthcare facilities, hospitals and departments of health implement solutions for better care, better business and better outcomes.
Telecommunications and utilities — Helping 6 of the top 10 global telecom providers and 9 of the top 10 European utilities deliver new revenue streams and improve productivity and service.
Manufacturing, retail and distribution — Enabling business transformation for more than 2,000 clients by improving efficiency and loyalty, lowering costs and boosting sustainable growth.
Oil and gas — Helping our clients, including 3 of the top 6 oil companies, extract more value from every aspect of their supply chains.
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Creativity to transform
and add valueDriving innovation, reducing costs and improving operations are strategic business imperatives. CGI members work alongside our clients locally, while bringing the depth and breadth of our global resources to solve these complex challenges—and more.
CGI offers innovative solutions to gain operating efficiencies, reduce costs and improve competitive advantage. Technology is usually at the heart of every solution—this is where CGI adds value. We believe in finding practical answers not always found in the R&D lab. We operate under an open, collaborative approach that encompasses the entire business process. CGI gathers the best ideas from markets, clients, partners, academia and our members and tests them against real world scenarios to find the right solution. Best of all, we are smart about finding creative ways to make the most of our clients' current assets—combining them with new technologies and business innovations that make the most business sense.
With a track record of 95% of projects delivered on time and within budget, we align our teams in lockstep with our clients' business strategies to achieve significant top-to-bottom line results.
Visit cgi.com/newsroom for more announcements.
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The CGI Constitution
Our dreamTo create an environment in which we enjoy working together and, as owners, contribute to building a company we can be proud of.
Our missionTo help our clients with professional services of outstanding quality, competence and objectivity, delivering the best solutions to fully satisfy client objectives in information technology, business processes and management. In all we do, we foster a culture of partnership, intrapreneurship, teamwork and integrity, building a world class IT and business process services company.
Our visionTo be a world class IT and business process services leader helping our clients succeed.
Our valuesPartnership and qualityFor us, partnership and quality are both a philosophy and a way of life. We develop and follow the best management practices and we entrench these approaches into client relationships and service delivery frameworks in order to foster long-term and strong partnerships with our clients. We listen to our clients and we are committed to their total satisfaction in everything we do. Objectivity and integrityWe exercise the highest degree of independent thinking in selecting the products, services and solutions we recommend to clients. In doing so, we adhere to the highest values of quality, objectivity and integrity. Consequently, strict rules of business and professional conduct are applied. We do not accept any remuneration from suppliers.
Intrapreneurship and sharingOur success is based on the competence, commitment and enthusiasm of our members. Therefore, we promote a climate of innovation and initiative where we are empowered with a sense of ownership in supporting clients, thus ensuring the firm's profitable growth. Through teamwork, sharing our know-how and expertise, we bring the best of CGI to our clients. As members, we share in the value we create through equity ownership and profit participation. RespectAs a global company, we recognize the richness that diversity brings to the company and welcome this diversity while embracing the overall CGI culture. In all we do, we are respectful of our fellow members, clients, business partners and competitors.
Financial strengthWe strive to deliver strong, consistent financial performance, which sustains long-term growth and rewards our members and shareholders. Financial strength enables us to continuously invest and improve services and business solutions to the benefit of our clients. To this end, we manage our business to generate industry superior returns. Corporate social responsibilityOur business model is designed to ensure that we are close to our clients and communities. As members, we embrace our social responsibilities and contribute to the continuous development of the communities in which we live and work.
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Promoting
a caring cultureAs one of our core values, CSR represents a key aspect of our business model, which is designed to bring us closer to our members, clients, shareholders and communities. We've always believed that balancing this equilibrium between our stakeholders is key to our long term sustainability. Last year, we linked all our best practices to a new global policy formalizing our approach and identifying the following commitments:Provide our professionals with training, health, wellness and ownership programs that positively influence their well-being and satisfaction
Partner with our clients to deliver energy and environmental sustainability solutions and to collectively support charitable causes
Support our communities through causes that improve their social, economic and environmental well-being
Improve the environment through environmentally-friendly operating practices, community service activities and green IT offerings
Continue operating with the highest level of integrity through a strong code of ethics and good corporate governance
Extend our CSR commitments to our supply chain
View CSR ReportAs a further step, we published a roadmap, which has brought our policy to life by defining objectives and measures to support our commitments. This coming year, we will publish our first global CSR report to present quantitative and qualitative results, identify achievements and list key indicators on which we aim to set our objectives going forward. We look forward to sharing our progress with you, and continuing our journey as a responsible and caring partner.
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Board of directorsAt CGI, we believe that strong corporate governance is integral to our commitment to making a positive contribution to our clients, professionals and shareholders. CGI's board of directors oversees the management of the company and the formulation of CGI's long-term strategic, financial and organizational goals. At each annual general meeting, CGI shareholders elect the members of the board of directors and give them a mandate to manage and oversee the management of CGI's affairs for the coming year.
Leadership teamCGI's management team includes leaders overseeing our corporate and global infrastructure services, along with our operations in Canada, the United States, Europe and Australia, and India. Seasoned experts within the IT services industry, CGI's leaders develop strategies to satisfy the needs of our three stakeholders — clients, members and shareholders — and work to ensure all stakeholders' success.
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Board of directors
Claude Boivin (a)Director since 1993
Director of CompaniesBernard Bourigeaud (b)Director since 2008
Director of CompaniesJean Brassard (a)Director since 1978
Director of CompaniesRobert Chevrier (b)Director since 2003
Chair of the Human Resources Committee, CGI
President, Roche
Management Co. Inc.Dominic D'Alessandro (b)Director since 2010
Director of CompaniesThomas P. d'Aquino (c)Director since 2006
Lead Director, CGI
Chief Executive,
Intercounsel LtdPaule Doré (c)Director since 1995
Director of CompaniesRichard B. Evans (a)Director since 2009
Director of Companies
Chairman of the Board, Resolute Forest ProductsSerge GodinDirector since 1976
Founder and Executive
Chairman of the Board, CGIAndré ImbeauDirector since 1976
Founder, Executive Vice-Chairman
of the Board and Corporate
Secretary, CGIGilles Labbé (a)Director since 2010
Chair of the Audit and Risk
Management Committee, CGI
President and Chief Executive
Officer, Héroux-Devtek Inc.Eileen A. Mercier (c)Director since 1996
Chair of the Corporate
Governance Committee, CGI
Director of CompaniesDonna MoreaDirector since 2012
Director of CompaniesMichael E. RoachDirector since 2006
President and
Chief Executive Officer, CGI(a) Member of the Audit and Risk Management Committee
(b) Member of the Human Resources Committee
(c) Member of the Corporate Governance Committee
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Leadership team
Corporate Services
Serge GodinFounder and Executive
Chairman of the BoardAndré ImbeauFounder, Executive
Vice-Chairman of the Board and
Corporate SecretaryMichael E. RoachPresident and Chief Executive Officer
R. David AndersonExecutive VP and
Chief Financial OfficerJame CofranSenior VP and
Chief Marketing OfficerBenoit DubéExecutive VP and
Chief Legal OfficerJulie GodinExecutive VP,
Human Resources
and Strategic PlanningLorne GorberSenior VP, Global
Communications
and Investor RelationsEva MaglisExecutive VP,
Global Chief Information OfficerLuc PinardExecutive VP, Corporate
Performance and
Knowledge ManagementDaniel RocheleauExecutive VP and
Chief Business
Engineering OfficerClaude SéguinSenior VP, Corporate Development and Strategic Investments
United States
George SchindlerPresident
Pete IhrigUS Enterprise Markets
Mark BoyajianUS Mid-Atlantic
Dave DelgadoUS West
Robert FarrellGlobal Infrastructure Services
Dave HendersonUS Central-South
Christopher JamesIP Solutions
Gregg MossburgUS Northeast
Donna RyanPresident, CGI Federal
Amy BlekenDefense Agency Programs
Cheryl CampbellHealth & Compliance Programs
Barbara FastArmy & Defense Intelligence Programs
Tim HurlebausNational Security Programs
Tom KirkGovernment Secure Solutions
Toni Townes-WhitleyCivilian Agency Programs
Asia Pacific &
Middle EastColin HolgatePresident
S. ChandramouliIndia
Michael ShepherdAustralia
Hervé VincentSoutheast Asia
Canada
Douglas McCuaigPresident
Claude MarcouxChief Operating Officer
Réjean BernardGlobal Infrastructure Services
Shawn DerbyWestern Canada
Michael GodinNational Capital Region
Jamie HollandIP Solutions
Roy HudsonCommunication Services Business
Bernard LabelleQuébec City
Marie MacDonaldGreater Toronto
Jay MacIsaacAtlantic Canada
Guy VigeantGreater Montreal
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Leadership team
Central &
Eastern EuropeSerge DubranaPresident
Ron de MosNetherlands
Dariusz GorzenPoland
Torsten StrassGermany & Switzerland
Stefan SzabóCzech Republic & Slovakia
Hans VetsBelgium
France
Jean-Marc LazzariPresident
Jean-Michel BaticleRegions
Philippe BouronParis
Mohamed LakhlifiMorocco
José LopezBusiness Consulting
Patrick NavarroI2B
United Kingdom
Timothy GregoryPresident
David FitzpatrickGlobal Infrastructure Services
Melba FoggoBusiness Consulting
Andrew MarshBusiness Processing Services
Paula SussexPublic Sector
Steve ThornApplication Services
Mike WhitchurchCommercial Sector
Nordics, Southern
Europe & South AmericaJoão BaptistaPresident
Gisle EckhoffNorway
José Carlos GonçalvesSouthern Europe & Latin America
Björn IvrothSweden
Edson LeiteBrazil
Heikki NikkuFinland & Estonia
Martin PetersenDenmark
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A strong local presence
in 400 communities around the worldAmericas- ARGENTINA
- BRAZIL
- CANADA
- CHILE
- COLOMBIA
- PERU
- UNITED STATES
- VENEZUELA
Europe, Middle East and Africa- BELGIUM
- CZECH REPUBLIC
- DENMARK
- EGYPT
- ESTONIA
- FINLAND
- FRANCE
- GERMANY
- HUNGARY
- IRELAND
- ITALY
- LUXEMBOURG
- MOROCCO
- NETHERLANDS
- NORWAY
- POLAND
- PORTUGAL
- SAUDI ARABIA
- SLOVAKIA
- SPAIN
- SWEDEN
- SWITZERLAND
- UNITED ARAB EMIRATES
- UNITED KINGDOM
Asia Pacific- AUSTRALIA
- INDIA
- MALAYSIA
- PHILIPPINES
- SINGAPORE

e are passionate about building and operating a sound, stable and growing business for the benefit of all stakeholders.

