At CGI, we deliver solutions that enable our clients to achieve rapid business results. For example, we were in the "cloud" years before the term was coined. For more than 10 years, our Trade360® SaaS solution has powered global trade finance, processing 2 million transactions annually for users in 30 countries. We also are the ground level of reform and transformation with solutions for the health sector — in fact, CGI was a winner of the Health 2.0 Developer Challenge for our Healthcare Quality Compare tool. We're the only independent IT services company that develops, supports and hosts integrated ERP software exclusively for government, and we're just one of two IT security evaluation and test facilities located in Canada that provide security certification services to organizations with complex security requirements. These are just a few examples of how we innovate for our clients, providing fast-track technology modernization that lets them stay ahead in a continuously evolving market.
Building on its heritage and strong presence in the Asia Pacific, the Australia and New Zealand Banking Group (ANZ) has become a leading global trade finance bank, delivering services for customers in 28 countries. It's among the top four banks in Australia, the largest bank in New Zealand and among the top 50 banks in the world. For many years, ANZ has partnered with CGI, relying on our IT consulting services and cloud-based Trade360® platform.
ANZ credits the success of its ambitious growth strategy in part to Trade360 and the ongoing system enhancements CGI has made to the solution to meet the bank's specific business objectives. With CGI's Trade360 SaaS solution, ANZ is able to provide its customers with a consistent and high quality experience, no matter where they're located in the world. It also offers high levels of customization and flexibility, accelerating the rollout of new services and ANZ's expansion into new markets.
In addition, with Trade360, system enhancements can be rolled out system-wide instead of market-by-market, significantly reducing planning and implementation timeframes.
"We have used Trade360 for many years now, and it has allowed us to deliver consistency to our customers, which is very important to us," said Mark Evans, global head of trade and supply chain at ANZ. "Wherever our customers are, they receive the same high level of service. Trade360 and the custom enhancements CGI has delivered for us have also enabled us to grow our business in a well-managed way and at a significant pace. CGI has given us the right technology to compete."
Headquartered in Moncton, New Brunswick, Atlantic Lottery is a government-owned organization that operates lottery games throughout Atlantic Canada. In need of end-to-end IT services, Atlantic Lottery turned to CGI to assume responsibility for its data center in Moncton, as well as manage related application development, testing and maintenance services.
CGI's team of 750 professionals in Atlantic Canada is supporting Atlantic Lottery through its Lottery and Gaming Centre of Excellence in Moncton. CGI's Atlantic Business Unit also provides onshore and nearshore services for other regional and global clients.
"Atlantic Lottery is continuing to transform into an organization that is transparent in our operations and we continue to adopt best business practices that position us for growth," said Brent Scrimshaw, President and CEO, Atlantic Lottery. "As a key strategic IT and business partner, CGI has the size and scale to meet our needs today and into the future by providing us with both the local support and global resources we need to achieve our overall business objectives, including enriching our local communities."
As part of CGI's seven-year IT managed services contract, more than 80 Atlantic Lottery IT professionals joined CGI. CGI is committed to growing and creating more high-skilled jobs in Atlantic Canada for the long term.
Caisse de dépôt et placement du Québec (CDP) is the leading private equity investor in Canada, one of the largest institutional fund managers in Canada and North America, and also one of the 10 largest real estate asset managers in the world. In 1996, CDP selected CGI as its IT outsourcing partner and, over the years, the partnership has been renewed many times. In 2011, it was extended by CDP for another seven years.
From the outset, CGI has provided CDP with a wide range of IT services, including infrastructure management, consulting, application development and maintenance, and systems integration. CDP moved to outsourcing in 1996 when it was not yet a common practice in the business world, and CGI worked closely with it to build an innovative and effective outsourcing model that would deliver expected business results over the long term.
"CGI is a trusted partner whose continuous improvement of our IT infrastructure and applications has helped to fuel our growth while reducing our operational costs," said Pierre Miron, Senior Vice-President, Information Technology, at CDP. "CGI has met our expectations completely, respecting the scope, budget and timetables of our projects, and offering exceptional versatility, expertise and quality."
CGI is proud to be the IT outsourcing services partner of
Cirque du Soleil® — a Canadian-based enterprise that has revolutionized entertainment, becoming a household name synonymous with originality and excellence. CGI is responsible for the development, operation and evolution of Cirque du Soleil's global technology infrastructure and applications, ensuring the organization's ongoing pursuit of innovation is supported by leading-edge technologies and best-in-class expertise.
CGI's overall enhancement of Cirque du Soleil's technology environment has helped to drive efficiencies, cut costs and support the company's growth. Our revamp of cirquedusoleil.com, for example, supported the highest traffic in the company's history following the announcement of the Michael Jackson THE IMMORTAL show. CGI is also proud to be a sponsor of Cirque du Soleil's touring shows.
"CGI has proved to be a true partner — one as flexible and rigorous as we are. It's been able to successfully support our activities worldwide and has helped our growth initiatives to succeed," said Bernard Hébert, Vice-President, Improvement, Technologies and Knowledge Management, at Cirque du Soleil.
With nearly 10 million residents, the County of Los Angeles, California, is the largest in the U.S., exceeding the size of 42 states. Since 1986, the County has used CGI's built-for-government enterprise resource planning (ERP) solution to perform its extensive financial management functions.
In 2004, when the County sought to modernize its ERP technology with a web-based solution to achieve greater efficiency and flexibility, it determined that CGI's ERP proved to be the best fit solution for its needs. CGI's solution met 92 percent of the County's 2,200 financial requirements, significantly minimizing the need for costly customizations. This began a multi-phase project where CGI has delivered on-time, on-budget implementations for the County's financial, budget, procurement, human resources and grant lifecycle management systems.
Today, the County's AMS Advantage system manages a $24 billion budget, $180 million in purchases, 1,245 master agreements and more than $1.5 billion in grants, and pays more than 100,000 employees. As a testament to CGI's best-fit solution, the County nominated and CGI received the Center for Digital Government's "Best Fit Integrator" Award for the project in 2007.
"CGI's deep government expertise was instrumental in developing a comprehensive solution to best support the County's complex business requirements," said Richard Sanchez, Chief Information Officer, County of Los Angeles.
"While many other government entities have failed or faced delays and cost overruns, Los Angeles County and CGI have achieved significant success implementing our ERP system on-time and on-budget while also eliminating numerous legacy systems and their related costs," added Robert Davis, Assistant Auditor-Controller, County of Los Angeles.
As the County enters its next phase of ERP modernization, CGI will implement the AMS Advantage Vendor Self Service module to further improve information flow, data transparency and interactions between the County and its 100,000 vendors. CGI will continue to provide application support and maintenance to the County through its Managed Advantage program.
Focused on strengthening its competitive position for the long term, Netia, the largest alternative fixed-line telecommunication operator in Poland, initiated a strategic architecture program to chart an IT roadmap and reshape its IT environment. The company initially enlisted CGI's help in defining its priorities for the program, and the success of this preliminary work led to CGI's selection to lead the development of Netia's IT architecture strategy.
CGI identified the key IT issues negatively impacting Netia's business, identified the root causes of those issues and helped Netia's executive management understand them more deeply. We then defined a target IT architecture vision, developed a business case for transformation and secured the buy in of all key stakeholders. Concrete steps for achieving the vision and the benefits outlined in the business case were then laid out.
Netia, in turn, launched the IT transformation program recommended by CGI and asked us to serve as Netia's main partner in implementing the new program — work that is currently underway and progressing well.
"Our legacy architecture lacked the flexibility to enable us to easily introduce new services and enter new market segments," said Przemysław Aksiuczyc, Services & Applications Development Department Director at Netia. "Improving customer satisfaction is also very high on our priority list, and IT is critical to supporting this objective. CGI has demonstrated an in-depth understanding of our needs and the know-how to help us build a new architecture that will drive our success now and into the future."
Plexxus is a non-profit shared services organization formed by 11 hospitals in the Toronto, Ontario region. Its mandate is to drive efficiencies, improve service levels and reduce costs in the back office operations of each hospital so that the resulting savings can be reinvested into direct patient care. Together, Plexxus and its member hospitals envisioned an integrated technology approach to transform their supply chain management, finance, HR and payroll functions, and they turned to CGI for help in making this vision a reality.
Today, CGI is supporting the design, development, implementation and ongoing management of new supply chain and financial management systems powered by SAP to help the hospitals streamline business processes, consolidate data and facilitate better decision making.
"Plexxus chose CGI because of its industry expertise and track record of delivering health IT solutions that drive cost savings while improving quality of care," said David Yundt, president and CEO of Plexxus. "From the outset, CGI understood our shared services needs and has been providing us with cost-effective, reliable and agile IT services that will enhance the non-clinical operations of our hospitals so that they, in turn, can deliver higher quality patient care."
Electronic health record (EHR) system adoption is essential for sharing data to improve quality of care, patient safety and cost efficiency. To encourage EHR adoption, U.S. legislation authorized up to $34 billion in federal incentive payments to eligible Medicare and Medicaid1 providers. While state Medicaid agencies were encouraged to launch their incentive programs on January 3, 2011, pulling together the people, processes and technology to manage thousands of applicants and millions of federal dollars under tight timeframes would be difficult to achieve.
Recognizing these challenges, CGI developed Medicaid Incentive360™ to provide the turnkey software and business services needed by states to swiftly implement and administer their programs. The solution includes a comprehensive portal, program support center, verification, payment, appeals processing, auditing and reporting.
With CGI's Medicaid Incentive360, Texas became the largest state to launch its program on January 3. It was one of the first states to disburse incentive payments and has paid out over $205 million as of October 31 — more than twice the amount of any other state.
For the State, CGI has met or exceeded all service-level metrics, our program support center is resolving 95 percent of issues on the first call, and we recently earned a 9.9/10.0 client satisfaction score. Also notably, Community Health Systems, Inc., a multi-state hospital system, said that of the 29 EHR incentive programs in which they participate, "the Texas Solution is the most intuitive and easiest to use."
CGI's Medicaid Incentive360 solution can be implemented within 120 days and integrates easily with any Medicaid Management Information System. As it is in the public domain, the solution is available to any state as part of a collaborative where all members benefit from a shared platform and full user group participation.
Founded in 2010, UK Asset Resolution (UKAR) is a holding company made up of two government-owned businesses — Bradley & Bingley and Northern Rock Asset Management. Its mandate is to manage the closed mortgage books of each company, maximizing value for the U.K. taxpayer. Early on, UKAR identified consumer debt collections as a key area in need of transformation and approached CGI for help in improving the efficiency of its collections operation.
CGI helped UKAR regain control of its account portfolios from an external organization and enhance its collections and recovery processes through our Collections360TM managed services offering, which includes our CACS solution. UKAR's staff was given remote access to the latest version of CACS hosted at a CGI data center in the U.K., and CGI in collaboration with UKAR teams worked to migrate several account portfolios onto the CACS system, while meeting challenging go-live timeframes.
The effort resulted in a flexible, centralized collections system that has significantly reduced UKAR's overall collection costs. It gave UKAR more control over its collection operation and increased collections by 500%. "CGI and its Collection360 model met all of our critical requirements and have delivered an array of quantifiable and qualitative benefits that have contributed tangibly to UKAR's profits, allowing us to excel despite a volatile debt recovery market," shared Jeff McAdam, head of unsecured collections at UKAR.
The U.S. Department of Homeland Security (DHS) is committed to using cloud computing solutions to enhance its mission performance and increase operational efficiencies. DHS is pursuing private cloud services for managing sensitive but unclassified information, as well as public cloud services for non-sensitive information.
As part of the Department's cloud initiatives, including efforts to implement The White House's "Cloud First" policy, CGI Federal was awarded a US$1.8 million DHS-Wide Public Cloud Web Content Management Services contract under the General Services Administration's Infrastructure as a Service Blanket Purchase Agreement. This year, GSA granted CGI Authority to Operate secure government cloud services following a rigorous accreditation process.
With CGI's federal cloud, DHS is leveraging open source software to consolidate all of its public-facing websites over the next two years, including DHS.gov and sites for the Federal Emergency Management Agency (FEMA.gov) and the United States Citizenship and Immigration Services (USCIS.gov). The RestoretheGulf.gov and StudyintheStates.dhs.gov websites were deployed on CGI's cloud platform just six weeks after project kick-off. CGI's cloud solution includes enterprise development, testing, staging and production and all work associated with web hosting, virtual machines, storage and migration.
The current development and production environments for DHS component websites are fragmented across multiple platforms and providers, with little opportunity for cross-platform integration. CGI's cloud solution is providing three integrated environments that include all of the enterprise-wide security and hosting capabilities needed to help improve service delivery, scalability and transparency, and achieve predictable and sustainable savings. For example, DHS is notified when 80 percent of a monthly not-to-exceed dollar limit is reached, and is not billed beyond the approved threshold.
Already, DHS is starting to see reduced time to market for new capabilities and soon will begin to reduce its capital expenditures while gaining an unprecedented level of transparency into their operational expenditures.
"Cloud computing is truly transforming the IT business. It is difficult to say which is more compelling — the cloud's significant scalability and rapid deployment, or
full transparency for managing operational costs,"
said Richard Spires, CIO, DHS, in testimony before the U.S. Congress on October 6, 2011.
The U.S. Nuclear Regulatory Commission (NRC) regulates the use of radioactive materials for beneficial civilian purposes by licensing, inspecting and enforcing strict requirements designed to protect people and the environment. From nuclear power plants to small physician offices using x-ray machines, any party wishing to use nuclear materials is required to follow NRC's multifaceted application process, which, according to federal law, must generate approximately 90 percent of NRC's revenue.
Due to its strict reporting and compliance requirements, and with multiple accounting functions operating on different systems, NRC was challenged to perform its license processing and fee collection in a timely and accurate manner. As a result, in June 2009, the agency sought to begin implementation of a modern, integrated financial management system that would meet federal standards and security requirements, improve operational efficiency and business processes, and consolidate more than a dozen legacy stand-alone financial systems.
NRC chose CGI's Momentum® Federal Financials solution, a commercial off the shelf (COTS) product, for its integrated enterprise system. CGI's 60+ member team, located onsite at NRC's Rockville, Maryland location as well as offices in Virginia, worked diligently to determine NRC's requirements, configure the new system, convert legacy data and conduct testing and user training.
The new web-based system (known as the Financial Accounting Integrated Management Information System or FAIMIS) went live on-time and on-budget on October 1, 2010 — just 16 months from its conception. FAIMIS provides about 600 NRC budget, accounting and administrative staff with access to the agency's entire financial operation via a single system, facilitating financial analysis of agency programs, activities and projects.
"CGI has supported the NRC's financial management requirements for several years," said Milton Brown, Deputy CFO of the Nuclear Regulatory Commission. "We are pleased to work in partnership with CGI as we seek to improve efficiency and compliance and meet our external reporting requirements."